Account Manager (Texas)

Therm-O-Disc Human Resources

About The Position

The Account Manager is responsible for building strong relationships with existing and new customers, understanding needs, and ensuring their satisfaction with products or services. They serve as the main point of contact for customers, addressing their concerns, and collaborating with internal teams to achieve customer goals and drive revenue growth. This highly visible role collaborates with internal and external engineering decision makers on existing and new product development to meet company sales objectives.

Requirements

Bachelor’s degree in Engineering, Business, Marketing, or a related field; Master’s degree preferred.
3+ years of experience in account management, B2B sales, or customer-facing roles in technical or manufacturing environments.
Proven ability to build and maintain strong Customer relationships, with a customer-first mindset.
Demonstrated success in achieving sales targets and managing strategic accounts.
Strong communication, negotiation, and business analysis skills.
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.
Proficiency in CRM platforms, sales reporting tools, MS Excel and MS PowerPoint.
Ability to thrive in a collaborative, cross-functional team environment.
Willingness to travel up to at least 50%.

Responsibilities

Customer Growth & Account Development
Identify and pursue opportunities for upselling, cross-selling, and account expansion to meet or exceed sales targets.
Generate leads and acquire new accounts in targeted markets, aligning growth strategies with customer priorities.
Educate customers on product features and Sensience value proposition to maximize opportunity conversion.
Customer Relationship Management
Serve as the primary point of contact for Customers, addressing needs, resolving issues, and ensuring an exceptional customer experience.
Collaborate cross-functionally with internal teams (sales, marketing, support, product) to meet customer expectations.
Manage contract renewals, negotiations, and overall customer lifecycle processes with efficiency and professionalism.
Work to align Sensience processes with customer’s supplier expectations (scorecard).
Strategic Planning & Execution
Leverage market, financial, and industry insights to guide account strategies and contribute to broader business goals.
Develop strategic account plans that assess customer business performance, identify risks, gaps, new business opportunities; develop action plans to grow with the customer.
Facilitate effective communication and information-sharing between customer teams and internal stakeholders.
Promote alignment and engagement between customers and internal teams to ensure mutual success.
Performance & Operational Excellence
Take the initiative to exceed performance expectations and deliver measurable outcomes.
Set and uphold high standards of execution and accountability, both individually and within the team.
Demonstrate a customer-focused mindset and take ownership of satisfaction, problem-solving, and results delivery.
Continuously improve through feedback, market awareness, and collaboration with strategic partners.