AT - Account Manager

Ancora Education•Elgin, TX

15h

About The Position

Led by our passionate professionals, we have helped many corporate employees prepare for new career opportunities, assisting them through registration processes. If you want to help us continue to help others, this career opportunity might be for you. The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora led program. This position is responsible for conducting outbound telephone calls to employees/students that have inquired about Ancora programs, answering inbound calls to answer prospective student questions, facilitating enrollments, and ensuring each prospective student completes all program’s admissions requirements. The Account Manager will routinely communicate with students throughout their enrollment and registration process. The Account Manager will also have direct lines of communication with individuals that represent the clients we serve to ensure transparency and continuity with the registration process for all scheduled courses.

Requirements

HIGH SCHOOL DIPLOMA (GED ACCEPTABLE) FROM AN ACADEMIC INSTITUTION ACCREDITED BY A REGIONAL OR NATIONAL ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION
1 YEAR OF CUSTOMER SERVICE/ADMISSIONS OR RELATED EXPERIENCE WITH PREFERENCE GIVEN TO THOSE WITH DIRECT EDUCATION-BASED ADMISSIONS EXPERIENCE
STRONG WRITTEN, ORAL, AND INTERPERSONAL COMMUNICATION SKILLS WITH DEMONSTRATED SUCCESS IN COLLABORATING WITH DIVERSE GROUPS OF EMPLOYEES AND CUSTOMERS
STRONG PRESENTATION SKILLS
ABILITY TO DELIVER CONSISTENT LEVELS OF ENERGY AND ENTHUSIASM
THRIVES IN AN OBSERVATION/COACHING STYLE ENVIRONMENT
PROACTIVE PROBLEM SOLVING SKILLS
ABILITY TO HANDLE FREQUENT INTERRUPTIONS AND WORK INDEPENDENTLY
COMPETENT IN PRIORITY SETTING
ABILITY TO FOSTER CREATIVITY
STRONG COMPUTER SOFTWARE SKILLS INCLUDING MICROSOFT WORD AND EXCEL, IN ADDITION TO INDUSTRY- RELATED SOFTWARE APPLICATIONS

Nice To Haves

ASSOCIATE’S DEGREE IN A RELATED AREA FROM AN ACADEMIC INSTITUTION ACCREDITED BY A REGIONAL OR NATIONAL ACCREDITING AGENCY THAT IS RECOGNIZED BY THE U.S. DEPARTMENT OF EDUCATION
A TRACK RECORD OF BEING SUCCESSFUL IN HIGH-VOLUME CUSTOMER SERVICE SETTING
EXPERIENCE WITH CAMPUSVUE AND/OR VELOCIFY SOFTWARE
SELF-MOTIVATED
PEOPLE ORIENTED
COACHABLE

Responsibilities

Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
Share industry related information with prospective students
Weekly follow-ups with new students ensuring their positive transition to being an active student
Contribute to team initiatives and outcomes
Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
Ensure all paperwork is completed accurately and in a timely manner
Track graduate student outcomes (job placement + credential rates) and manage relationships with potential employers
The title, duties, responsibilities, and reporting relationships may evolve or change from time to time, as the Company deems necessary and appropriate to respond to its business circumstances.
Attend weekly trainings, daily check outs, and other additional meetings facilitated by the Program Manager-EDU Partnerships and Director of EDU Partnerships
Other duties as assigned