Account Manager

Credico•Chicago, IL

2d•$60,000 - $70,000•Hybrid

About The Position

Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations. The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner.

Requirements

May require flexible working hours, as needed, to include nights, weekends, and/or holidays.
3 – 5 years of account management or project management work experience.
This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office.
Ability to handle critical situations in a calm and effective manner.
Self-starter, proactive, and solution oriented.
Seek out solutions to problems through research and ingenuity.
Proficient in Excel.
High level of initiative and demonstrated ability to work well in a team environment.
Strong communication and analytical skills.
Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience.
Effective time management including ability to multi-task, organize and prioritize.
Strong attention to detail and accuracy.

Nice To Haves

Bachelor’s degree preferred with studies in Business, Marketing, Management, or other related field (preferred).

Responsibilities

Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.
Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets.
Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations.
Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).
Anticipate data needs based off campaign contracts details.
Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service.
Create documentation of campaign processes, procedures, and guidelines.
Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.).
Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.
Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.
Other duties as assigned or are necessary that support the overall business needs.