Account Manager - Birmingham Pathology Lab, AL

Advanced Dermatology and Cosmetic Surgery•Birmingham, AL

14h•Onsite

About The Position

We’re looking for a dedicated, detail‑oriented Account Manager to serve as the key connection between our organization and the clinicians who trust us with their patient referrals. In this role, you’ll partner closely with our sales team, dive into data, help shape market strategies, and ensure our clients receive exceptional service—every time. Duties Include:

Requirements

Strong multitasking skills and ability to work swiftly and accurately
Excellent communication, Customer service and organizational skills
Proficiency in Microsoft Office Word (Word, Excel) and comfort with standard office equipment
High attention to detail
Ability to maintain confidentiality and uphold HIPAA Requirements
Demonstrate professionalism, accountability and commitment to exceptional service
Positive, team-oriented attitude with the ability to work independently
High School Diploma or Equivalent required
1 Year of experience in a Medical Office, Insurance Environment or Customer Service Role required
Ability to read and interpret reports, instructions, and procedure manuals.
Strong verbal communication and professional phone etiquette.
Ability to interact effectively with clients and colleagues at all levels.
Extended periods of sitting, with some walking or standing.
Frequent use of hands for typing, writing, and phone work.
Ability to lift up to 10 lbs (occasionally up to 25 lbs).
Clear vision and hearing for daily tasks.

Nice To Haves

Experience in customer service or Account Management preferred

Responsibilities

Serve as the primary point of contact for referring clinicians, responding quickly and effectively to their needs.
Manage inbound client calls and inquiries, providing excellent support and routing requests to the right team.
Monitor account activity, analyze referral data, and ensure clients receive ongoing support.
Maintain accurate documentation within our LIS system, email logs, and internal records.
Collaborate with the external sales team to develop strategic marketing plans and help achieve key performance goals.
Build strong cross‑functional partnerships with multiple internal departments.
Communicate clearly with clinicians and internal teams to resolve issues and maintain trust.
Become an expert in the processes and operations that directly affect our clients