Account Manager

NFP•Norwell, MA

1d•$54,000 - $85,000

About The Position

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary : The Account Manager I is responsible for working with more senior Account Managers and Account Executives to service client accounts. The position requires supporting them in the day-to-day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Account Manager I will work with senior team members to manage the renewal and marketing process and prepare materials for presentations and communications. While in this role, this person will begin to lead open enrollment presentations with senior team member direction. They should be developing relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. May become primary account manager for limited number of clients. In this role, the Account Manager I requires a great deal of supervision and direction from more senior team members

Requirements

Knowledge of benefits administration, HealthCare Reform, industry trends, carrier products and services
Ability to work independently and anticipate client and team needs
Effective time management and decision-making skills
Diligent follow up skills
Ability to express ideas clearly in both written and oral communications
Strong Microsoft Excel and PowerPoint skills
Commanding presentation and public speaking abilities
Associates degree (or equivalent), and BA/BS preferred
More than 3 years’ client service and/or industry and product line experience
Appropriately licensed or ability to obtain licensing if required

Responsibilities

Work with senior team members to prepare and send the request for proposals to applicable insurance carriers and spreadsheets results as they come in.
Learning to reviewing contracts, benefit plan summaries, and carrier source documents for accuracy under the direction of the Account Executive or Advisor. At this level, they will begin to learn more complex compliance and regulatory policy language.
Creates and maintain client files in accordance with office procedures. May be responsible for keeping client policy records
Takes the lead on answering questions from clients and/or insurance company personnel such as ID card request, claims or billing questions
Begins to develop ongoing relationships with clients. Coordinates with Senior Account Manager, Account Executives or Advisors in doing so.
Begins to develop relationships with carrier representatives to better understand available products and services in the marketplace and recommend them to clients
Learns vendor/carrier products and services from the more senior Account Manager or Account Executive.
Begins to review and analyze requests for proposals and insurance plan analyses. Participates in negotiations with carriers and recommend renewal actions, under the direction of a senior team member.
May assist Account Manager in drafting renewal presentations
Assist with creating and updating benefits related guides, education resources for clients
Learns how to conduct annual client compliance audits using NFP portal, assists more senior Account Managers in preparing document
Attend to client requests including product or vendor service or performance challenges
File form 5500 filing, reaching out for assistance as needed.
Participates in client projects such as implementation of new business, open enrollment process, non-discrimination testing, etc. under the direction of more senior team members
Create monthly, quarterly and annual reports for client review as needed
Distribute monthly / quarterly newsletters and other briefings and content as appropriate
Assist with creation of client corporate wellness programs and offerings