Account Manager- Commercial Grounds Maintenance

Bland Landscaping Company • Supply, NC

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About The Position

The Account Manager drives retention, enhancement sales, and new CGM revenue while serving as the day-to-day field partner for assigned clients. You’ll translate customer expectations into clear production plans, coordinate resources across departments, and ensure safe, consistent, high-quality service delivery. This role blends client service, sales, planning, and operational leadership.

Responsibilities

• Serve as the primary field contact for assigned clients; maintain proactive, professional communication and site walks.
• Own customer retention across your portfolio; address issues quickly and close the loop.
• Meet or exceed monthly enhancement sales goals, act as the enhancement lead for your sites from scoping through closeout.
• Identify upselling opportunities and new CGM work; gather site data and develop estimates/proposals.
• Build relationships with property managers, contractors, and subcontractors to support growth.
• Convert client expectations into actionable work plans and service notes for production teams.
• Partner with Production Managers/Account Managers to deliver a consistent product across branches.
• Align schedules for seasonal work (mulch, flowers, pruning, leaf, irrigation, turf/IPM) with contract requirements.
• Coordinate cross-functional support (Irrigation, Lawn Care/IPM, Enhancements, Fleet, Safety) as needed.
• Safely operate company vehicles; model safe work practices.
• Support winter operations (e.g., snow/ice response) per branch plan.
• Stay current on green-industry best practices, products, and regulatory requirements.
• Track portfolio health (quality scores, renewal status, enhancements pipeline; support AR as needed).
• Prepare site reports, proposals, scopes, and change orders; maintain accurate CRM/job files.
• Forecast labor/material needs with branch leadership; help balance route density and productivity.
• Monitor subcontractor performance and compliance where applicable.

Benefits

• Competitive base salary + incentive plan tied to retention and enhancement sales.
• Health, dental, vision, 401(k) with company match, PTO/holidays, company vehicle/allowance (role-dependent), phone/laptop, and training/certification support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees