Account Manager

Direct Agents•New York, NY

34d•$75,000 - $85,000

About The Position

Direct Agents is looking for an experienced Client Services Manager to lead client accounts, deliver standout campaigns, and build impactful relationships. This NYC based role has a competitive salary range of $75,000-$85,000 depending on experience, with annual compensation reviews based on performance.

Requirements

3-4 years of account management experience with proven track record of driving significant client growth
Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
Demonstrated experience managing high-value accounts
Experience presenting to and influencing C-level executives
Strong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environment
Must be self-motivated, highly organized, and a team player
Strong attention to detail
Advanced strategic thinking and business acumen
Strong analytical skills and data interpretation capabilities
Exceptional presentation and communication skills
Leadership experience with ability to influence across all organizational levels
Deep understanding of performance marketing ecosystem and emerging trends
Proven track record of driving measurable business results

Nice To Haves

Experience with project management platform (ClickUp, Asana, Monday, etc) is a plus

Responsibilities

Own end-to-end client relationships as their primary strategic advisor and business partner
Develop comprehensive understanding of client business models, competitive landscapes, and market dynamics
Leading comprehensive quarterly business reviews - developing strategic narratives, coordinating content creation, ensuring quality standards, and managing delivery timelines
Lead strategic planning sessions and quarterly business reviews with C-level stakeholders
Proactively identify and develop new revenue opportunities through strategic account growth
Navigate complex client challenges and serve as escalation point for critical issues
Lead the development of comprehensive, integrated marketing strategies across all digital channels
Pioneer new approaches and testing methodologies to drive breakthrough performance
Lead campaign strategy for high-value, complex accounts with substantial budgets
Mentor junior team members on strategic thinking and client management
Lead complex, multi-workstream initiatives ensuring on-time delivery and quality standards
Drive accountability across teams to meet critical client deadlines and milestones
Establish project governance and communication protocols for campaigns & deliverables
Prioritize competing demands across portfolio of accounts to maximize impact
Coordinate with internal teams to maintain project timelines and deliverable quality
Mentor junior team members on effective project management and client communication

Benefits

4-Day Work Week: Join our innovative pilot program designed for sustained productivity and well-being
Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
Remote Flexibility: Work from anywhere options based on seniority
Family Support: Comprehensive paid parental leave and family-friendly policies
Premium Healthcare: Full coverage options including One Medical, KindBody, and mental health support
Wellness Perks: Citibike membership, fitness reimbursement, and wellness programs
Community: Dog-friendly office, team events, and an inclusive culture that celebrates diversity
Modern Tech Setup: MacBook Pro and premium software tools
AI-Driven Innovation: Harness AI-powered workflows to optimize strategies and drive impactful results
Future-Forward Tech: Access proprietary tools like Kanopy AI and custom GPTs for advanced marketing solutions
Career Development: Shape your path through mentorship, training programs, and direct access to leadership
Industry Impact: Contribute to thought leadership and strategic initiatives that drive agency innovation