Account Manager - SEA Airport

PrimeFlight Aviation Services • Seatac, WA

2d • $70,000 - $80,000

About The Position

The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.  

Requirements

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Minimum 1 year of ramp experience in aviation required
• Minimum 1 year of customer service experience in aviation required
• Knowledge of the Aviation Industry
• Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
• Must be flexible to work extended hours on occasion to support our field operations
• To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
• Ability to lift up to 25 pounds
• Position is generally sedentary, sitting for long periods of time
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Nice To Haves

• Bilingual in English/Spanish a plus

Responsibilities

• Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction  
• Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals  
• Coordinate with internal departments to ensure the timely and effective delivery of services to clients  
• Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement  
• Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations  
• Resolve client inquiries, concerns, and issues promptly and professionally  
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts  
• Ensuring each position is covered and all requirements of the contract are met
• Maintaining accurate timekeeping for payroll purposes
• Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
• Ensuring all incoming staff members have on-the-job training
• Communicating with airlines and other customers to provide exceptional customer service
• Ensure staff is meeting safety standards
• Counseling, Coaching and Participating in Disciplinary Actions
• Demonstrate regular, predictable attendance at job location
• Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
• Perform any additional duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed