Account Manager - Massachusetts Territory

Rhode Island Blood Center•Providence, RI

11d•$57,530 - $66,000

About The Position

The Account Manager is responsible for cultivating and expanding relationships within the accounts of their assigned territory in order to achieve blood collection goals and ensure the blood center can meet the demands of hospitals and patients. The Account Manager manages assigned accounts/territories, through planning, developing, and promoting blood donor recruitment activities. This role is also responsible for educating donors, sponsors, and the community regarding donor recruitment and NYBC enterprise-wide activities to meet patient needs.

Requirements

Bachelor’s degree preferred or 2+ years equivalent experience or any combination of the two with emphasis in one or more of the following areas: Sales, public relations, management, education, customer service, business development, or non-profit.
Minumum 2 years of progressively responsible experience in one or more of the following: Account management
Territory sales or business development
Donor recruitment or nonprofit fundraising
Healthcare sales, medical services, or community-based outreach
Customer relationship management in a performance-driven environment
Any combination of education, training and experience that has supplied the necessary knowledge, skills, and experience to perform the essential functions of the job.
Valid driver's License
Must have own vehicle in reliable condition
Working knowledge of Sales and Marketing practices and techniques
Knowledge of Data Systems
Working knowledge of computer software packages with proficiency in Word, Excel Outlook required.
Knowledge of State Driving Laws as applicable
Excellent interpersonal communication skills and professional demeanor.
Strong follow-up and time management skills
Project management skills
Training and presentation skills
Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds.
Self-starter while working well in a strong team environment
Ability to work a non-traditional schedule, which may include evenings and weekends.
Ability to organize and prioritize tasks.
Ability to work well under pressure and meet deadlines.
Ability to lead others through coaching/training.
Ability to work effectively with diverse people at all levels of organizations in a collaborative way.
Ability to work in a fast-paced environment with demonstrated ability to handle multiple tasks and demands
Ability to be responsive and available to management in order to address issues and concerns as they arise.
Ability to organize and prioritize tasks.
Ability to prepare and deliver clear, concise and effective written and oral communications.
Ability to troubleshoot and problem-solve.
Ability to deal with change and unpredictability on a daily basis.
Collaborate with others and work effectively in a team environment
Ability to provide highest quality service to all customers
Ability to work independently with remote supervision.
Identify and implement actionable steps to resolve problems

Nice To Haves

Blood banking experience

Responsibilities

Accountable for achieving monthly and annual blood collection goals in the assigned territory through the planning and organization of blood drives and donor center events in partnership with account sponsors.
Coordinates meetings and collaboration with blood drive sponsors.
Prepares and delivers high-impact meetings and presentations.
Offers strategic insights tailored to each market segment in order to optimize blood drive performance.
Secures and maintains accurate and up-to-date information on assigned accounts in account calendar software.
Functions as a steward of the brand by increasing visibility and participation in community events, chambers, and member organizations.
Plans, evaluates, and schedules blood drives in cooperation with the divisional calendar manager, to achieve collection goals, optimize utilization of staff and other resources, and ensure even and predictable collections through the calendar year, including holiday and school breaks.
Works as part of a team to support achievement of divisional goals, offering flexibility and collaboration to balance the collection calendar and schedule of mobile events.
Assists with vacant territory coverage and supports other divisional territories as needed to ensure achievement of regional or divisional goals.
Participates actively in various departmental projects including, but not limited to, high school workshops, education events, and award luncheons.
Provides applicable training to new Account Managers.
Demonstrates flexibility in hours worked, including evenings and weekends as needed.
Performs other related duties as assigned.