Account Manager

Trianz • Boston, MA

11d

About The Position

Trianz is a recognized innovator in the technology services industry, delivering the "Services as Software" model that is fundamentally reshaping how enterprise transformations get done. Built on two decades of proprietary research into digital transformation patterns across thousands of global enterprises, Trianz developed the CONCIERTO unified multi-cloud platform - combining platform automation with expert services to deliver up to 3X faster transformation outcomes than traditional consulting approaches.
Even as legacy service providers remain trapped in labor-intensive, linear-scaling models, Trianz delivers predictable outcomes through software-driven execution across AWS, Azure, and Google Cloud. Fortune 500 companies and global enterprises choose Trianz because they demand accelerated timelines, predictable costs, and multi-cloud flexibility that traditional consultancies simply cannot deliver.
Global Enterprise Customer Base:
80+ enterprise customers including Fortune 500 companies across 19 countries and 15 industries - organizations that demand predictable outcomes, accelerated timelines, and multi-cloud flexibility
Industry verticals: Financial Services, Healthcare & Life Sciences, Manufacturing, Utilities & Energy, Higher Education, Government & Public Services, High Tech, Travel & Hospitality
70,000+ VMs assessed in recent months through CONCIERTO MIGRATE
Multi-lingual platform supporting transformations in 17 languages globally
AWS Strategic Collaboration Agreement (SCA) Partner: Trianz is one of select AWS SCA partners worldwide, with deep collaboration across Migrate, Modernize, Cloud Ops, and Agentic AI. Additional AWS recognitions include: Premier ISV Partner, Top 10 Worldwide in AWS Assess & Migrate Volume, AWS EU Sovereign Cloud Launch Partner, and AWS AgentCore integration partner. Trianz and AWS are now expanding partnership into Storage Migrations and integrating CONCIERTO Agentic capabilities with AWS Transform for next-generation AI-powered transformation workflows.
Multi-Cloud Platform Partnerships:
Azure: Microsoft Azure Certified Partner with certified solutions across Migrations, Modernization, Cloud Ops, and Insights & AI
GCP: Google Cloud Partner with integrated platform capabilities
Access to funding programs with AWS, Azure, and GCP that partners can leverage to accelerate customer wins
The CONCIERTO Platform Family:
CONCIERTO MIGRATE: Unified cloud migration across any hyperscaler
CONCIERTO MODERNIZE: Six M-Pathways for application modernization (.NET, Java, Mainframe)
CONCIERTO MANAGE: Single-pane-of-glass multi-cloud and hybrid operations
CONCIERTO MAXIMIZE: AI-powered FinOps and cost optimization
CONCIERTO INSIGHTS & AGENTIC AI: Federated data platform with 50+ autonomous AI agents
Trianz has funding programs with AWS, Azure, and GCP that partners can leverage to accelerate customer wins.
Trianz is seeking an Account Manager to manage and grow existing enterprise client relationships. This role is ideal for a client-facing professional who understands digital transformation services and enjoys expanding accounts through trusted relationships, solution positioning, and consistent execution.
The Account Manager will work closely with Client Partners, Practice Leaders, and Delivery Teams to support account growth, ensure client satisfaction, and identify new opportunities aligned with clients’ digital transformation journeys.

Requirements

• 8–12 years of experience in account management, client services, or sales within IT services or digital transformation firms
• Experience managing and growing enterprise client accounts
• Exposure to digital transformation, cloud, data, analytics, or enterprise technology services
• Experience working with consulting or professional services delivery models
• Prior experience supporting proposals, renewals, and account expansion initiatives
• Strong relationship-building skills with mid-to-senior client stakeholders
• Ability to collaborate effectively with cross-functional teams without direct authority
• Professional executive presence with strong verbal and written communication skills
• Ability to understand client needs and align them to solution offerings
• Good understanding of digital transformation concepts and modern technology trends
• Familiarity with cloud platforms, enterprise applications, and data-driven solutions
• Ability to understand commercial constructs, contracts, and service delivery metrics
• Strong organizational skills with attention to detail and follow-through
• Bachelor’s degree required

Nice To Haves

• MBA or advanced business degree is a plus

Responsibilities

• Manage and nurture relationships with key client stakeholders across Director, Senior Director, and select VP levels
• Act as a primary point of contact for assigned accounts, ensuring strong day-to-day client engagement
• Support client discussions around digital transformation initiatives and ongoing programs
• Ensure smooth coordination across contracts, invoicing, and procurement processes in partnership with internal teams
• Develop a strong understanding of client business objectives, organizational structure, and key decision-makers
• Identify incremental growth opportunities within existing accounts across services, solutions, and new initiatives
• Collaborate with Practice and Sales teams to introduce relevant solutions aligned to client priorities
• Assist in expanding Trianz’s footprint across additional buying centers and Lines of Business
• Support revenue growth targets for assigned accounts
• Assist in opportunity qualification, pipeline management, and forecasting
• Participate in proposal development, RFP/RFI responses, and pricing discussions
• Help manage account financials including billing, margins, and commercial compliance
• Flag potential risks or issues early and work with leadership on mitigation plans
• Partner with Delivery Managers and Practice Leaders to ensure high-quality execution
• Support delivery governance through regular status reviews and client touchpoints
• Help manage escalations by coordinating internally and ensuring timely resolution
• Monitor resourcing needs and raise concerns to appropriate leadership
• Promote long-term client satisfaction and account stability
• Work closely with Client Partners, Sales Directors, Practice Leads, and Delivery teams
• Take a solution-oriented approach to client challenges
• Measure success through client satisfaction, account growth, and expansion opportunities
• Represent Trianz consistently as a trusted digital transformation partner

Benefits

• Enjoy a flexible work environment that respects work-life balance.
• Competitive compensation package including performance bonuses.
• Opportunities for international travel and exposure to global markets.
• comprehensive benefits including medical, dental, vision, FSA, EAP, 401(k) with Company matching, unlimited PTO, flexible schedule, and professional development assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees