Account Manager - St. George, Utah (On-site/In-Office)

TCN•St. George, UT

2d•Onsite

About The Position

TCN is seeking a highly motivated Account Manager to join a growing and diverse team in-person at our corporate headquarters in St. George, Utah. We are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager oversees a portfolio of assigned customers, develops new business from existing clients, and actively seeks new sales opportunities.

Requirements

Must be located in (or willing to relocate to) St. George, Utah, and able to work on-site daily.
Minimum of two years of college
Experience in interfacing with customers
Familiarity with customer relationship management tools, contact centers, or other call center software
Proficient computer skills (Microsoft Word, Excel, PowerPoint, Google Suite)
Ability to effectively communicate within a team environment
Be able to work independently
Ability to problem-solve, think outside the box, and have a proactive attitude
Must have the ability to learn and train customers on new software quickly

Responsibilities

Provide day-to-day software support and customer care to existing clientele.
Responsible for maintaining client accounts and playing a trusted adviser role to clients, starting with the sales process and continuing through the life of the account. Including product demonstration, client onboarding and implementation, ongoing technical support, client consultation and advisement, problem-solving, complaint and escalation resolution, etc.
Responsible for meeting revenue targets through client retention, reactivation, upselling, cross-selling, and presenting new products and features.
Responsible for nurturing client relationships and ensuring client success by helping to maximize client return on investment.
Must be able to learn, teach and train others on software systems quickly.
Candidates should be self-driven and competent in project management, value-added customer service and training, administrative functions, Salesforce documentation, and contracts.
Responsible for ensuring client files such as contracts, NDAs, and new client checklists are accurate and complete.