Account Manager

Lawn Doctor • Little Rock, AR

35d • $35,000 - $65,000 • Onsite

About The Position

This is a full-time on-site role for an Account Manager, based in Alexander, AR. The Account Manager will manage a portfolio of customers and help grow accounts through excellent communication and smart recommendations. Customer Relations Serve as the primary point of contact for assigned accounts (phone, email, text) Resolve concerns quickly and professionally, coordinating with operations/technicians Proactively follow up after services, address questions, and reinforce value Support retention efforts (renewals, holds, save offers, and service calls) Sales & Growth Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and Pest services Make outbound calls/texts for upsells, renewals, and seasonal campaigns Identify cross-sell opportunities and explain program benefits clearly Meet weekly/monthly sales and retention goals and track results Account Support & Admin Maintain accurate notes and customer details in our CRM Schedule and coordinate services with the office and field team Process payments, update billing preferences, and assist with installment options Document conversations, outcomes, and next steps

Requirements

• Strong communication skills and confidence on the phone
• Natural relationship-builder with a customer-first mindset
• Comfortable with goal-based work (sales/retention metrics)
• Organized, detail-oriented, and able to manage multiple accounts
• Tech-savvy (CRM, email, spreadsheets, texting platforms)
• Associate/Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience

Nice To Haves

• Prior experience in account management, customer success, inside sales, or service advising is a plus
• Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)

Responsibilities

• Serve as the primary point of contact for assigned accounts (phone, email, text)
• Resolve concerns quickly and professionally, coordinating with operations/technicians
• Proactively follow up after services, address questions, and reinforce value
• Support retention efforts (renewals, holds, save offers, and service calls)
• Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and Pest services
• Make outbound calls/texts for upsells, renewals, and seasonal campaigns
• Identify cross-sell opportunities and explain program benefits clearly
• Meet weekly/monthly sales and retention goals and track results
• Maintain accurate notes and customer details in our CRM
• Schedule and coordinate services with the office and field team
• Process payments, update billing preferences, and assist with installment options
• Document conversations, outcomes, and next steps

Benefits

• Commission
• Health insurance
• Paid time off
• Competitive pay structure (base + commission/bonus)
• Paid training and ongoing coaching
• Growth opportunity within a stable, locally owned business
• Supportive team culture and clear expectations
• Employee discounts on Lawn Doctor services (within our service area)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees