Account Manager - Healthcare SaaS Technology

Vastian

1d•Remote

About The Position

Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Our single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private equity backed, fast-growing SaaS business based in Lawrenceville, GA, outside Atlanta. Are you ready to take your next steps in healthcare technology while working from the comfort of your own home, or in an office if you are local? At Vastian, we're seeking a passionate and eager full-time healthcare Account Manager (SMB) who craves a dynamic role filled with opportunity. You will be at the forefront of our mission, forging strong client connections and driving growth in the health sector. The thrill of being part of a small, innovative team means your voice will be heard, and your ideas can directly fuel our success. As you develop your skills in a supportive environment, you will find unparalleled mentorship and growth opportunities. If you're ready to continue an exciting career path, this is your chance to shine! As a SaaS healthcare Account Manager (SMB) at Vastian, your day-to-day expectations will be vibrant and engaging. You will start each morning by diving into client communications, nurturing relationships, and responding to inquiries with enthusiasm. Expect to collaborate with cross-functional teams to develop tailored solutions that meet our client needs with our suite of software solutions. Your schedule will align with a standard Monday through Friday routine providing you with a structured environment to hone your skills. Throughout the day, you will participate in team meetings and chats to strategize and share insights, while keeping your pulse on industry trends that could impact client success. Regularly analyzing account performance and documenting client outreach will also be part of your responsibilities, along with proactive communications to ensure client satisfaction. Each day promises to be a fulfilling opportunity to learn and grow in the healthcare landscape. To thrive as a SaaS healthcare Account Manager (SMB) at Vastian, you will need a versatile set of skills that drive success in client relations and project management. Strong communication skills (verbal and written) are paramount, enabling you to effectively articulate ideas and actively listen to client needs. A natural ability to build relationships will help you foster strong connections with clients and team members alike. Critical thinking and problem-solving skills will allow you to identify challenges and propose innovative solutions, ensuring client satisfaction. At Vastian, we are passionate about client satisfaction and a desire to exceed expectations. Adaptability is vital, as the healthcare landscape is always evolving; being open to change will help you stay ahead. Additionally, organizational skills will support you in managing multiple accounts efficiently, while attention to detail ensures thorough documentation and follow-up. With these skills, you'll be primed for a rewarding and impactful career in account management. We would prefer that you have previous medical laboratory, heathcare industry or related experience and a familiarity with software as a service (SaaS). As an Account Manager (SMB), you will be responsible for managing inbound leads and outbound engagement with our most important existing clients to increase our book of business with each client and show the value of having the complete Vastian product suite. You will work with the Sales and Marketing teams to create new strategies and approaches to upselling and cross-selling within our client base. You will work with Client Success to identify clients to engage with based on performance and usage data and engage with clients nearing the end of their subscription to drive renewals with add-on subscription purchases. You will leverage Salesforce to manage leads, work opportunities and analyze client behaviors and subscriptions.

Requirements

Strong communication skills (verbal and written)
A natural ability to build relationships
Critical thinking and problem-solving skills
Adaptability
Organizational skills
Attention to detail
1-2 years of experience in account management, sales, or customer success, with a focus on laboratory, life sciences, or healthcare sectors
Excellent communication and interpersonal skills, with the ability to build strong relationships with a wide range of stakeholders.
Self-driven, results-oriented, and comfortable working in a fast-paced, dynamic environment.

Nice To Haves

previous medical laboratory, heathcare industry or related experience
familiarity with software as a service (SaaS)
Bachelor's degree in Life Sciences, Business, or a related field

Responsibilities

managing inbound leads
outbound engagement with our most important existing clients to increase our book of business with each client and show the value of having the complete Vastian product suite
work with the Sales and Marketing teams to create new strategies and approaches to upselling and cross-selling within our client base
work with Client Success to identify clients to engage with based on performance and usage data and engage with clients nearing the end of their subscription to drive renewals with add-on subscription purchases
leverage Salesforce to manage leads, work opportunities and analyze client behaviors and subscriptions