Account Manager
About The Position
Thumbprint is a branded merchandise and technology company on a mission to revolutionize the way people interact with branded merchandise. We partner with some of the world’s most recognized brands—blending strategy, creativity, and cutting-edge tech to create experiences that go far beyond “just swag.” We’re not your average promo company. We're a bold, fast-growing team of thinkers, doers, creators, and connectors who want to make branded merch smarter, smoother, and more meaningful. As an Account Manager at Thumbprint, you’ll be the quarterback for your clients—driving relationships, overseeing projects, and delivering creative, tech-forward merchandise solutions. You’ll lead with empathy, operate with urgency, and solve problems before they happen. This is a role for someone who owns their results, thrives in a fast-paced environment, and wants to help reshape an industry from the inside out.
Requirements
- 3+ years of experience in account management, client services, or sales.
- Bachelor’s degree or equivalent professional experience.
- Strong communication and relationship skills.
- Super organized, quick learner, accountable, and able to juggle multiple projects.
- Proficient in Microsoft Office and Google Workspace.
Nice To Haves
- Promotional products, branded merchandise, marketing, or ecommerce experience preferred.
- Experience with CRM systems, online ordering platforms, and digital portals.
- Familiarity with CommonSKU is a major plus.
Responsibilities
- Act as the main point of contact for a portfolio of client accounts.
- Manage day-to-day client needs, ensuring top-notch service, accurate orders, and strong project execution.
- Prepare and deliver quotes, proposals, and creative product presentations.
- Coordinate with account directors, project managers, creative teams, and operations to bring campaigns to life.
- Submit and manage purchase orders and oversee apparel and product orders.
- Resolve issues quickly and proactively.
- Identify opportunities to grow accounts through upselling, cross-selling, and strategic problem-solving.
- Stay current on branded product trends, digital tools, and custom packaging ideas that elevate the client experience.
Benefits
- Competitive paid time off
- Ergonomic work stations
- Flexible work schedule/ remote- Noblesville, IN or Orlando, FL.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
