Account Manager - East Territory

Plaid • New York, NY

5d

About The Position

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The SMB Account Management team at Plaid works closely with our early stage companies that have grown the fastest on our platform. You will be responsible for managing a high-velocity book of business, leveraging high-volume communication channels to support your many customers. The Account Management team acts as partners, advisors, and advocates for our customers. By leveraging deep technical, product, and industry knowledge, we help our customers build and scale amazing applications that become the future of fintech. Plaid is looking for customer-facing professionals to manage and grow Plaid’s relationships with high-growth SMB customers. The right candidate has the ability to grow a customer’s revenue, build strong partnerships with their customers, develop a deep understanding of their priorities, motives and key drivers, and is solutions oriented. You will be the primary point of contact for your customers and will work with them on all stages of integrations, scaling, driving adoption, product expansion, and account management. You will be responsible for working directly with key stakeholders ranging from developers to executives to help them create the applications that will empower businesses and consumers with their financial data.

Requirements

• 4+ years of quota carrying software or technology account management experience.
• Demonstrated relationship management and sales experience
• Customer empathy and deep desire to see customers succeed.
• Desire to get technical and the ability to learn the ins and outs of Plaid's APIs.
• Interest in financial services and technical products; a high degree of intellectual curiosity.
• Excitement to work in a high-growth, ever-changing environment and to help build processes and tools as needed.
• Ability to work with all types of people and build long-lasting relationships.

Responsibilities

• Own the overall relationship with your portfolio of customers in our fastest growing customer segment.
• Build relationships with the C-Suite and Product teams to retain and grow revenue.
• Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
• Help customers integrate and launch on Plaid.
• Solve complex customer challenges through creative problem solving by working cross-functionally with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees