Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26)

MCM Midland Credit Management•Roanoke, VA

45d

About The Position

Applicants must have current authorization to work in the United States on a full-time basis. The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation. Account Managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer, in accordance with FDCPA and company policy, in order to reach resolution of the account.

Requirements

High School Diploma, GED, or equivalent work experience.
1 - 2 years customer service and/or sales
PC skills.
Basic PC skills.
Ability to apply basic mathematical applications.
English

Nice To Haves

Bachelor
Bilingual - English / Spanish
1 - 2 years in collections, financial services or call center environment.
Dialer or AS400 technology experience.
Proficiency with MS Office.

Responsibilities

Continuously develop and improve dynamic communication skills through consistent and frequent Managerial coaching and feedback.
Enhance communication skills by negotiating with consumers by phone to establish payment arrangements in accordance with company policy and company values.
Utilize company technology to manage consumer interactions.

Benefits

Earn a competitive salary.
All employees are eligible for monthly incentives or annual bonus.
Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Pursue a degree or coursework related to your current role, or the role you are striving for.
Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Build a strong financial foundation and reach your goals for the future.
Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.
We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.