Account Manager

Berkley • Hamilton Township, NJ

45d • $70 - $80 • Hybrid

About The Position

The position of Account Manager for the Group Captive Division will report directly to the Director of Account Management and will be responsible for the management and handling of all day to day activity with Stop Loss Accounts. In addition, the position will provide support to all customers, brokers and program sponsors of the assigned accounts.
What you can expect:
Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
Internal mobility opportunities
Visibility to senior leaders and partnership with cross functional teams
Opportunity to impact change
Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

Requirements

• College degree or equivalent work experience.
• 3-5 year’s group insurance or reinsurance experience required
• Customer focused, pro-active mindset; excellent organizational, interpersonal and project management skills
• Day-to-day client management experience
• Strong consulting and interpersonal skills, with an ability to interact with brokers, clients, and service vendors
• Excellent verbal and written communications skills, with a strong ability to learn and understand ways to organize high activity
• Demonstrate good judgment, ability to prioritize, and sense of urgency with the ability to work autonomously
• Demonstrate a teamwork mindset and commitment to account results
• Experienced knowledge with Outlook, Word, Excel and PowerPoint; presentation skills highly preferred
• College degree preferred or equivalent industry experience
• Ability to travel 10- 15%.
• Ability to establish and maintain positive working relationships with management and staff to further the company’s mission
• Must exhibit professional behavior at all times while representing or being identified as an employee of Berkley Accident and Health

Nice To Haves

• Previous Account Manager experience highly desired
• In-depth knowledge of Employer Stop Loss business preferred

Responsibilities

• Manage all aspects of stop loss account activity post sale (new business and renewal) for an account including collection of outstanding requirements for policy issuance
• Schedule and conduct onboarding calls, when necessary to ensure a positive initial customer experience
• Establish account files through onboarding process, including contact information, EOR and claim reimbursement method, updating the Group Captive Division database, initiating reporting with TPAs, setting up commissions and assignment of account manager in the David Young System
• Primary service contact for assigned stop loss book of business including claims payment inquiries, premium remittance and collection, establishing/reviewing commissions/sub-producer fees and collection of outstanding requirements to ensure timely policy issuance. Identify and resolve any issues that come up in these areas.
• Review overdue premium reporting monthly, pursue any overdue premiums and work with Premium Collection team to ensure that all shortfalls or overpayments are resolved satisfactorily. When necessary, prepare reconciliations to resolve discrepancies in premium payments.
• Upon request, prepare Schedule A – Form 5500 requests for information.
• Review commission payment summaries monthly for accuracy and take any remediation on a timely basis to ensure that incorrect payments are minimized.
• Manage communication with the broker, TPA and policyholder as needed to ensure appropriate administration of the policy.
• Manage on time and accurate deliverables from proposal acceptance through policy issuance, including review and quality assurance with materials released.
• Review and distribution of implementation materials to brokers for transmittal to policyholder.
• Develop relationships with appropriate day to day key contacts at broker, TPA, vendors and policyholder.
• Provide home office support to business development and regional sales teams, when necessary to ensure that customer needs are met.
• Effectively team with all functional areas within the company including but not limited to Business Development/Sales, Underwriting, Claims, and Policy Issuance teams.
• Manage all incoming voice mail and e-mail within acceptable service delivery timeframes.
• Special projects as assigned.

Benefits

• competitive compensation
• paid time off
• comprehensive wellness benefits and programs
• employer funded health savings account
• profit sharing
• 401k
• paid parental leave
• employee stock purchase plan
• tuition assistance
• professional continuing education
• Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees