Account Manager

ADTRAV Travel Management

6d•$80,000 - $90,000

About The Position

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country. ADTRAV is seeking an Account Manager to be responsible for the strategic management of assigned accounts, focusing on building strong relationships and leveraging data analytics. This role involves contract negotiation, program implementation, value-added services, policy alignment, and comprehensive advisory and management services. In addition, the Account Manager will handle business planning and reviews, and establish connections with key decision-makers.

Requirements

Bachelor’s degree in related field, or equivalent experience preferred.
Minimum 3 years’ experience in B2B account management with procurement stakeholders and contract negotiation.
Proven data analysis skills with ability to leverage data to identify cost-saving opportunities and recommend travel program strategies.
Able to manage assigned tasks and projects and meet key deadlines and deliverables.
Strong analytical, critical thinking, problem solving, and negotiation skills.
Excellent English written and verbal communication skills.
Demonstrated presentation and people skills; able to engage with all levels of associates and clients.
Strong attention to detail with excellent time management and organizational skills.
Experience in the travel industry with an understanding of related technologies a plus.
Experience with Microsoft Office suite and CRM applications.
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
Ability to work remotely and meet the company home-office requirements.
Able to travel up to 20% as needed for client and company meetings.
Able to maintain confidentiality of company and client information.
Able to successfully pass a credit, criminal, and/or employment reference background check.
Able to obtain security clearance as required to work on high level security/government accounts.

Nice To Haves

Experience in the travel industry with an understanding of related technologies a plus.

Responsibilities

Serve as the main point of contact for clients and develop strong relationships to build trust and confidence that ADTRAV will meet their business needs.
Monitor and analyze client data to identify cost-saving opportunities and present and implement strategic recommendations.
Conduct regular meetings and business reviews with clients.
Address clients’ needs and concerns promptly and efficiently.
Develop and implement strategies for maintaining and growing client relationships.
Propose improvements based on client feedback and data analysis.
Propose suitable travel products and services based on client needs.
Stay current with industry trends to provide informed advice.
Educate clients on new solutions and services.
Coordinate with internal teams to ensure timely and successful delivery of solutions.
Identify and mitigate potential risks in client accounts.
Manage and monitor contractual goals with clients.
Implement new accounts as they come onboard, ensuring smooth transitions and integrations.
Produce and provide reports to internal and external stakeholders.
Update CRM with client information and other pertinent data.
Assist with client technical and service issues; create Jira tickets and follow up with internal teams to ensure there is a resolution and client is satisfied.
Attend client meetings, company meetings, and/or event/training seminars as needed.
Understand ADTRAV products, systems, and processes to assist clients and be able to demonstrate ADTRAV’s value.
Become an expert in ADTRAV's industry and customer base.
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
Adhere to company policies and procedures.
Other duties as assigned.