Account Manager

FOCAL POINTE OF ST LOUIS LLC•Caseyville, IL

29d•$55,000 - $70,000•Onsite

About The Position

The Account Manager is responsible for operating as the primary point of contact for all matters specific to your assigned clients or potential clients with a goal of building and maintaining strong, long-lasting customer relationships. In addition, the Account Manager will oversee customer account management, including negotiating and managing landscape maintenance contracts and enhancement sales and resolution of any issues. This position will report to the Branch Manager and is a full-time on-site position. This position will work under the direct supervision of the Branch Manager

Requirements

A minimum of 3 to 5 years of progressively responsible experience in commercial account management, property management, or guest services
Strong interpersonal skills with the ability to manage multiple tasks and tight deadlines simultaneously
Strong verbal and written communication skills
Excellent attention to detail
Ability to solve a variety of problems independently
Accommodating, friendly, authentic disposition, prone to build long lasting relationships
Skill in preparing written landscape design, written reports, verbal presentations, and interpersonal communications
Able to learn the critical functions of our cloud-based, industry specific software to include maintenance and enhancement sales
Valid Driver’s License with approved driving record

Responsibilities

Maintain customer satisfaction by anticipating concerns and communicating proactively
Regularly visit properties to identify and address quality control issues.
Identify and present value-added opportunities to improve the client experience with Focal Pointe through cost-savings, time-savings, or other potential efficiencies beyond the contract
Consistently design and communicate landscape improvement opportunities with clients to achieve enhancement sales goal.
Collaborate with Operations Manager to ensure crews have the necessary tools to succeed, recognize their value, and deliver on Focal Pointe’s quality promise
Facilitate budget meetings with clients to assist them with Landcare operating and capital project budgets
Collaborate with Accounts Receivable and clients to result in timely payments
Attend client networking events to further strengthen relationships within the community
Participate in snow removal as a Crew Member or Route Manager
Travel up to 30% of the time within the Focal Pointe territory
Other duties as assigned.