Account Manager- Remote

Hub Group•Oak Brook, IL

15h•$90,000 - $130,000•Remote

About The Position

We are seeking a highly driven, customer-obsessed Strategic Account Manager to serve as the primary commercial and operational lead for one of our largest warehousing clients. This individual will own the overall customer relationship, drive strategic alignment, lead Quarterly Business Reviews (QBRs), identify growth opportunities, and ensure service excellence across a multi-site distribution network. This role operates as the “quarterback” between the customer and our internal operations, engineering, and leadership teams - proactively solving problems, improving performance, and expanding the partnership. The ideal candidate blends consultative selling, operational acumen, and executive-level relationship management. You should be equally comfortable walking a warehouse floor or presenting a multi-million-dollar growth plan in the boardroom. Location: Remote (U.S.) with 20% travel to customer and site locations.

Requirements

5+ years experience in 3PL, contract logistics, warehousing, or supply chain account management
Demonstrated success managing large or complex strategic accounts ($5M+ preferred)
Strong understanding of warehouse operations, KPIs, and cost drivers
Experience leading executive-level business reviews and customer presentations
Proven ability to influence cross-functional teams without direct authority
Strong commercial acumen and consultative selling skills
Excellent analytical, financial, and problem-solving skills
Proficiency in Excel, PowerPoint, and data analysis tools
Willingness to travel approximately 20%
Combination of remote office work and warehouse site visits
Ability to travel by air/car approximately 20% of the time
Ability to walk warehouse floors for extended periods during site visits
Occasional lifting up to 25 lbs (laptop, materials)
Exposure to warehouse environments including temperature variation, equipment noise, and active material handling equipment
Must follow all site safety requirements including PPE when on the floor

Responsibilities

Serve as the single point of accountability for the customer relationship across all sites
Build trusted partnerships with customer leadership (Director to C-Suite)
Act as the voice of the customer internally and the voice of our company externally
Lead executive communications and strategic alignment sessions
Lead monthly/quarterly business reviews (QBRs) with clear KPIs, insights, and action plans
Translate operational data into executive-level narratives and recommendations
Monitor SLAs, OTIF, cost performance, and continuous improvement initiatives
Drive root-cause resolution on service issues and ensure follow-through
Identify and develop upsell, cross-sell, and value-creation opportunities
Partner with Sales/Engineering to scope solutions, pricing, and proposals
Build business cases and ROI models for process improvements and expansions
Support contract renewals and negotiations
Coordinate closely with site leaders, operations, engineering, and finance
Align internal teams to deliver customer commitments and improvement plans
Proactively manage risks, capacity planning, and peak readiness
Lead special projects and network optimization initiatives
Champion Lean/CI initiatives to reduce cost and improve service
Implement best practices across sites
Bring new ideas and innovation to the customer proactively