Account Manager

Rolls-Royce

10d • Hybrid

About The Position

An opportunity has arisen for a driven and customer-focused individual to join the Civil Aerospace Customer Regional Team at an exciting time as the commercial aviation market continues to expand and we build the foundations for future growth. As an Account Manager you will be accountable for driving the customer relationship and the overall customer experience over the product and service lifecycle. You will report directly to the SVP – Americas but may support a VP Customer on some accounts, and/or be solely accountable for a portfolio of accounts. You will integrate all aspects of the customer experience and direct the organization to ensure that expectations are met or exceeded. You will be accountable and responsible for all products & services, customer satisfaction, revenue, cash and spare engine deliveries for your customer portfolio. In this role you will travel up to 30+%. The Americas Customer Team is a fully integrated cross-functional community responsible for all facets of customer experience, from sales to through life service delivery and for all Rolls-Royce airline customers located in North and South America.
Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

Requirements

• Associate degree with 7+ years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets, OR Bachelor’s degree with 5+ years of years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets, OR Master’s degree with 3+ years of years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets, OR JD/PhD, OR 9+ years of years of experience, in commercial aviation, business aviation, aerospace or other business to business / business to government sectors featuring long-term product and/or service relationships with multi-year customer contracts or high value aftermarkets

Nice To Haves

• Experience in a customer-facing role, such as Customer Management, Services, Commercial or Sales.
• Must possess the aptitude to lead a multi-disciplinary, diverse regional team to deliver agreed objectives.
• Ability to consult, collaborate with, and influence across all levels, including leadership both within and external to Rolls-Royce.
• Good project management skills, and an ability to multi-task effectively
• Strategic thinking, and an ability to anticipate customer needs from a good understanding of their medium-to-long term direction.
• Demonstrated business acumen skills, value creation and an ability to quickly grasp the value of different levers in a negotiation to ensure a positive outcome.

Responsibilities

• Own, define & implement customer account strategies, using the account management process to integrate all aspects of the Rolls-Royce relationship with customers and direct resources to support the attainment of the account objectives.
• Review and validate business forecasting inputs for the Customer accounts, as well as deliver the Customer account revenue & cash plan working with the Regional Finance BP, whilst ensuring accounts are managed in accordance with Compliance and ABC/EC policies.
• Manage threats and deliver cash and profit opportunities relative to budget.
• Work with the Sales & Transitions team to deliver new OE and services sales targets.
• Build key relationships and act as a key integrator of all activities across a given Customer.
• Foster new airline relationships and grow Rolls-Royce’s customer base in your region.
• Develop and maintain airframer customer team relationships to maximize Rolls-Royce’s opportunities and represent Rolls-Royce at external customer-oriented events and conferences.
• Set and deliver Customer Satisfaction targets.
• Work with Services, Engineering and other relevant parties to ensure customer specific targets are met.
• Drive consistently high NPS.

Benefits

• We offer excellent development opportunities, a competitive salary, and exceptional benefits.
• These include bonus, employee support assistance and employee discounts.
• Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan.
• Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree