Account Manager

WATERSHED FOODS LLC-posted 3 days ago
$50,000 - $70,000/Yr
Full-time • Mid Level
Bloomington, IL
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This position serves as the primary business contact for designated Watershed Foods customers, overseeing key aspects of day-to-day operations. The Account Manager is responsible for maintaining strong client relationships, ensuring timely and accurate order processing, coordinating internally across departments, and proactively addressing customer needs to support long-term business success.

  • Serve as the primary liaison for assigned customer accounts, representing Watershed in communications with external contacts and coordinating internally across departments.
  • Oversee daily customer communication and maintain strong, ongoing relationships by ensuring accurate order management and proactively addressing customer needs and expectations.
  • Track and manage orders to ensure shipments align with customer Key Performance Indicators (KPIs) and service expectations.
  • Develop, track, and report on key performance indicators (KPIs), providing regular updates to both internal teams and external customer contacts to ensure alignment and performance transparency.
  • Lead and facilitate monthly business review meetings, presenting performance metrics and key updates to senior leadership.
  • Generate and analyze reports to identify key trends, patterns, and potential gaps in performance or process.
  • Maintain ownership of customer orders and forecast data, ensuring accuracy and timely updates to support cross-functional team responsibilities.
  • Enter and maintain precise data in the ERP system to ensure accuracy and integrity for order processing, inventory control, and cross-functional reporting.
  • Serve as the main point of contact for customer inquiries related to logistics, shipping, and invoicing, while collaborating with cross-functional teams to ensure accurate and timely responses.
  • Build and maintain strong working relationships with key stakeholders at all levels, both within Watershed and across assigned customer organizations.
  • Stay actively engaged with customers and collaborate with team members to identify new opportunities for partnership and growth with Watershed.
  • Previous experience in account management or customer service; experience working directly with major retailers is strongly preferred.
  • Demonstrates a strong ability to acquire knowledge of new industries, product lines, and customer environments.
  • Clear and confident communicator, comfortable working with customer contacts across various roles.
  • Strong technical skills, including experience with ERP systems, order processing and fulfillment platforms, and Microsoft Excel. Familiarity with Electronic Data Interchange (EDI) and Customer Point-of-Sale (POS) systems.
  • Excellent written, verbal, and presentation communication skills.
  • Highly organized with strong attention to detail.
  • Self-motivated with a proactive, solution-oriented mindset.
  • Strong interpersonal skills and proven ability to build and maintain lasting relationships.
  • Passionate about providing world-class customer service.
  • Comfortable working in a fast-paced, constantly evolving environment.
  • Demonstrates key Watershed values such as humility, trust, integrity, and teamwork.
  • Creative and critical thinker who thrives in dynamic environments, with the ability to navigate change, adapt quickly, and tackle new challenges with flexibility and confidence.
  • PPO or HSA medical benefits with Employer Contributions.
  • Dental, Vision, Life, AD&D, Disability insurance.
  • 401K with a competitive company match.
  • 8 Holidays, Vacation accrual, PTO program, Parental Leave.
  • Attendance, Safety, Service Awards.
  • Tuition Reimbursement Program.
  • Uniform and Boots provision.
  • Employee Assistance Program.
  • Chaplain Program.
  • Smart Dollar.
  • Company Events and Luncheons.
  • Paid Volunteer Days.
  • Referral bonuses.
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