Account Manager

Breckenridge Grand Vacations•Breckenridge, CO

26d•$24 - $28•Onsite

About The Position

At Breckenridge Grand Vacations we’re in the smile business, creating unforgettable experiences for our Owners, Guests, and each other. As an Account Manager in our Accounts Receivable Management team, you’ll play a key role in upholding that mission by ensuring seamless financial interactions that keep our Owners smiling. You’ll audit accounts, resolve mortgage and HOA inquiries, and provide exceptional service turning potential frustrations into positive solutions. Here at BGV, we believe smiles are contagious, whether we’re assisting Owners, collaborating with teammates, or giving back to our community through BGV Gives and sustainability initiatives. If you’re detail-oriented, customer-focused, and passionate about making a difference, you’ll thrive in our OneBGV culture, where every day is an opportunity to share smiles both on and off the slopes of beautiful Breckenridge.

Requirements

One-year certificate from college or technical school in finance, accounting, business or related field; OR minimum 1 year of experience/training in accounts receivable or finance; OR equivalent combination of education and experience
Proficiency in Microsoft Office (Outlook, Word, Excel).
Ability to navigate databases and perform online research.
Strong verbal and written communication skills.
Basic math skills (calculating interest, percentages, balances).
Ability to handle high call volumes and multitask in a fast-paced environment.

Nice To Haves

Associate degree, technical certification, or coursework in finance, accounting, or business.
2+ years of experience in mortgage servicing, AR, or HOA management.
Familiarity with timeshare/real estate or financial services industries.
Experience with accounting software (e.g., QuickBooks, Yardi, or similar AR systems).
Advanced Excel skills (formulas, pivot tables).
Bilingual abilities (English/Spanish).
Proven track record of resolving complex billing disputes.
Knowledge of bankruptcy/deed processing or legal compliance in AR.

Responsibilities

Audit and verify new accounts in the Accounts Receivable (AR) vendor database for accuracy.
Monitor and address mortgage accounts over 30 days past due, ensuring timely resolution.
Process incoming payments and assist with Deed of Trust releases.
Serve as the primary contact for owner inquiries regarding mortgages, HOA accounts, and loan details (balances, payoffs, fees).
Respond to emails, calls, and letters promptly while maintaining professionalism and confidentiality.
Provide clear, accurate information and escalate unresolved issues as needed.
Maintain detailed, accurate notes in tracking software for all owner interactions.
Assist with HOA deed recoveries, bankruptcies, and resale/trade-in processes.
Ensure compliance with company policies, industry regulations, and data security standards.
Collaborate with team members to resolve complex accounting issues.
Crosstrain in other AR functions to provide backup support when needed.
Assist with special projects, reporting, and process improvements.
Process overpayment refunds and update account records.
Support Sales and Customer Service teams with owner-related resolutions.
Attend training sessions and meetings to stay updated on company policies and industry trends.

Benefits

Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program