Account Manager

ITS Logistics • Reno, NV

2d • $65,000

About The Position

The Account Manager serves as a critical link between ITS and our valued customers. The Account Manager handles key communication with clients, manages, reports, and improves on client-specific performance, and operates as a liaison between warehouse operations and the ITS clerical team. The Account Manager is supported by a small team of direct reports in the Client Services Representative (CSR) role.

Requirements

• Bachelor’s Degree preferred, but not required
• Five + years of experience in a client facing or customer service environment with WMS/ERP systems experience and progressive experience strongly preferred
• Excellent leadership and organizational skills, advanced problem resolution skills
• Strong verbal and written communication skills
• Solid understanding of MS Office Suite (Word, Excel, Outlook, etc.)
• Positive, team-first attitude and strong work ethic
• Demonstrated ability to multi-task and prioritize needs for multiple clients simultaneously.

Nice To Haves

• Bachelor’s Degree

Responsibilities

• Oversee a team of 3 – 6 Client Services Representatives, supporting various client accounts while providing day-to-day direction and support to your team
• Serve as an escalatory contact for account-related questions and issues
• Provide proactive and positive communication to clients on account performance, key issues, improvements, and business changes
• Perform weekly audits of client billing with a focus on accuracy and reducing revenue leakage
• Act as a liaison between your client services team and the warehouse operations leadership team, work together to improve the overall client experience
• Assist in the creation and maintenance of client-specific standard operating procedures (SOPs)

Benefits

• Competitive Salary (DOE), starting at $65,000 annually.
• This position is qualified to participate in a company incentive plan.
• A comprehensive multi-tiered benefits plan, paid time off, and matching 401k options are included.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager