Account Manager- London

Brave Bison•London, CA

About The Position

We understand the power of social and its potential. If you do too, read on. We’re looking for an innately organised, commercial, creative and analytical thinker to join our client services team. You’ll play a pivotal role within the agency by owning, and supporting, the delivery of some of our largest client partnerships. Working alongside a Senior/Account Director, you will lead the day to day running of client business using a high level of initiative to execute strategies and keep projects on track. You’ll be responsible for managing social and influencer campaigns end-to-end ensuring seamless coordination between clients, creators, and internal teams. You must be able to lead and track execution with precision. You must be proactive and detail-oriented, and passionate about social and creator culture. You will lead and support end-to-end campaign delivery, including talent sourcing, logistics, third-party coordination, reporting, and UGC/talent contracting. This role demands someone who thrives in a fast-paced environment, can manage multiple stakeholders, and is confident using project management processes to maintain clarity and momentum. If you’re passionate about social, influencers, and delivering exceptional client experiences, we’d love to hear from you.

Requirements

You’re a natural leader - You understand what it takes to effectively lead a high-performing client delivery team.
You’re a confident communicator - You can effectively share your thoughts, ideas and insights in both verbal and written communications
You’re analytical and a strategic thinker - You are comfortable with data, distilling insights and supporting with strategic builds.
You’re commercially minded - You have strong commercial acumen and understand the need to deliver value for the agency and our clients.
You’re innately organised & obsessed with detail - You are the person who thrives off organisation and loves to consider all the finer details of a plan. It’s all the little things that produce big results.
You’re invested in social - You have an understanding of social media platforms and how brands can best leverage them for brands.
You understand influencer marketing – You have hands-on experience managing influencer campaigns, from sourcing and contracting talent to overseeing content delivery and performance reporting.
You’re a perceptive & holistic thinker - You confidently add value through clarity and an inclusive perspective. A champion of diversity and inclusion, ensuring our creative executions speaks to and represents the rich tapestry of society.
You’re a creative path finder - You can adapt and evolve as challenges arise, and can be pragmatic without losing sight of the executional goals. You react to problems with creative solutions that go beyond what is expected.
You’re a self-starter - You can identify opportunities to add value and run with it. In the same breath, you are proactive in asking for help and support where required.
You’re a great collaborator and motivator - You’ll encourage creative excellence by working collaboratively with multidisciplinary teams, earning respect as somebody who is easy to work with and trusted to deliver quality work.
You’re building from solid foundations - You have 3+ years of experience in client services at a social, wider digital or creative agency
You bring language versatility – You can communicate fluently in English. If you have working proficiency in one or more additional languages such as German (DE), Dutch (NL), or Italian (IT) to support multi-market campaigns this is a huge plus.

Responsibilities

Act as a primary point of contact for clients, building strong relationships and championing best-in-class account management.
Distil client briefs or business challenges into clear internal briefs, ensuring clarity amongst project team
Support in shaping and critiquing internal recommendations across strategy, content, influencer, and paid social.
Lead and own day-to-day management of client projects, ensuring deadlines, budgets, and quality standards are met.
Collaborate with the production team to manage third-party vendors and provide on-site or remote support during shoots, ensuring smooth coordination, compliance with brand standards, and timely delivery where required
Coordinate internal teams (strategy, creative, influencer, paid, production) to deliver campaigns efficiently.
Run regular client calls and WIP meetings; capture and circulate notes and actions.
Maintain accurate status reports, timelines, recce’s and project trackers.
Work with resourcing to ensure allocation is correct and aligned to project and client requirements
Lead influencer campaign planning and execution, including creator identification, briefing, and content approvals.
Ensure influencer activations align with brand guidelines and campaign objectives.
Analyse campaign performance, build case studies, and recommend future solutions.
Own reporting processes and present insights to clients and internal stakeholders.
Manage project budget trackers, Monitor and manage scope creep, and identify opportunities for incremental revenue.
Support financial administration and project budgeting.

Benefits

Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work
Private medical insurance:To keep you fighting fit and give you and your family peace of mind.
Life assurance and income protection:We know it feels good to be covered, just in case.
Calm Subscription:Now more than ever, it’s important to mind your mind!
25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
Christmas closure:No need to save holiday days for the Christmas closure period. It's on us!
Birthdays off: One extra day to celebrate your big day
Summer hours:Between June and Aug we finish at 15.00 every Friday.
Online coaching and mental health support: Unlimited coaching via OpenUp.
Remote Working: Work abroad for up to one month a year.
Performance & Salary:Reviewed twice a year for everyone.