Account Manager

GHY International

47d•Onsite

About The Position

Reporting to the Director of US Operations, the Account Manager oversees the client relationship and delivers outstanding service to multiple business contacts for one of GHY’s top clients. This role ensures account setup, databases, and information flow are structured to support timely and compliant entry processing. The Account Manager is critical to maintaining the customer “wow” factor while providing hands-on operational support across multiple transaction types and modes of transportation.

Requirements

Ability to represent GHY with professionalism and build strong client and team relationships
Exceptional attention to detail, with the ability to make informed decisions and prioritize work in a fast-paced environment
Strong communication skills paired with analytical and problem-solving capabilities
Proven leadership and team-building experience that fosters collaboration and accountability
In-depth knowledge of US Customs regulations, HTS classification, PGA requirements, and FTA claims
Skilled in customs brokerage software and Microsoft Office, with openness to leveraging emerging technologies like AI
Certified Customs Specialist (CCS) Designation
5+ years of related experience

Nice To Haves

Licensed Customs Broker preferred

Responsibilities

Hands-on leadership focused on driving a culture of excitement and accountability with an emphasis on timely release, compliance, and client intimacy
Shape release strategies that align with client expectations and regulatory standards
Oversee account setup to support timely and compliant import/export processing
Lead and support Trade Specialists, ensuring coverage and operational continuity
Serve as the primary contact for clients, CBP, and PGAs, building strong relationships
Collaborate with other leadership to deliver seamless service
Attend and lead Major Account Relationship Program (MARP) meetings with clients, which may require travel to client offices
Provide hands-on support with entry filing, audits, reporting, issue resolution, and database management
Partner with the US Trainer to identify and implement training plans
Stay current on customs regulations and apply and communicate updates effectively

Benefits

Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
Fair pay through scheduled salary assessments and a performance-based bonus program.
Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
Access to our internal university, leadership development program

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