Account Manager

City Wide Facility Solutions • Cincinnati, OH

3d

About The Position

Not Your Typical Account Manager—You’re the Face of Service You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships. What You’ll Be Doing: Serve as the primary point of contact for an assigned group of commercial facility clients. Manage ongoing operations, including inspections, issue resolution, and service quality oversight. Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through. Leverage LinkedIn to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth. Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics. Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations. Work autonomously, backed by a supportive team including the Director of Operations and admin staff. Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Requirements

• 3–5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization — you own your outcomes.
• High school diploma required
• Valid driver’s license, clean record, and the flexibility to visit clients throughout the Dayton area.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Leverage LinkedIn to identify, connect with, and nurture prospects; build and maintain a strong online presence to support relationship development, client retention, and business growth.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Benefits

• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included — a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED