Account Manager

Coates Group • Chicago, IL

5d • $85,000 - $100,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Account Manager will be responsible for the management and success of one of Coates’ key US-based, QSR accounts, overseeing and developing account management for an increasing number of projects. This is an important role in our account management organization and US business, in which you will work closely with the client, Account Lead(s) and all of Coates’ functional business units to achieve critical operational and commercial performance objectives for Coates and for the client.

Requirements

• Proven ability to identify, develop, and implement solutions to achieve operational and financial targets
• Proven ability to manage a team, adhering to defined processes and using specified systems correctly
• Proven ability to identify and capitalize on opportunities for margin and profit improvement
• Ability to build, cultivate, and manage strong client relationships
• Deep understanding of digital merchandising and QSR industry or demonstrably transferable categories or industries
• Proven ability to prioritize business and customers goals and develop growth opportunities
• Versatility, flexibility and genuine enthusiasm for working in a dynamic commercial environment in which client and company priorities change frequently
• Excellent interpersonal skills with the ability to engage and collaborate easily with peers and junior and senior stakeholders alike
• Excellent communication skills with the ability to communicate accurately, relevant and timely information internally and to the client
• Attention to detail in your planning, communication and execution

Responsibilities

• Ensure brand performance and related financial objectives are met, including compliance with Coates’ contractual commitments
• Take an important leadership role in account management for the client brand, being a strong liaison for your client to the rest of the company and vice versa
• Ensure the correct processes and systems are being used within the account management team for this brand
• Identify and capitalize on opportunities for margin and profit improvement
• Establish relationships with client decision makers to ensure alignment of expectations and client satisfaction with Coates’ service
• Manage and take responsibility, as aligned with your Account Lead(s), for financial planning and budgeting activities, with accurate and up to date P&L for the brand

Benefits

• annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
• Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• Global Wellness paid day off to recharge
• “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed