Account Manager - Construction Division

Star Sanitation•Merced, CA

4d•$70,000 - $110,000

About The Position

Uses independent judgment to oversee all aspects of sales and customer service within a defined territory. Ensures excellent customer service through the timely and accurate delivery of services, including rental orders and the management of price negotiations and quotes. Resolves customer issues, referring them to the Branch Manager and then Sales Manager, when appropriate.

Requirements

At least 5 years of experience in a similar work environment with a proven track record of effective decision-making and excellent people management skills.
Solid understanding of local market conditions.
Strong communication and interpersonal skills required.
Must be computer literate in Microsoft Office Suite.
Ability to respond to basic inquiries and present information effectively to customers, co-workers, and management verbally and in writing.
Ability to apply math concepts to practical situations.
Ability to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Knowledge of resale values of particular machinery a plus.

Responsibilities

Utilize the Company’s ERP and CRM systems to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner. Use of these systems should contribute directly to developing a pipeline of opportunities to include the proposals, winning the sale, sales volume, territory management, participation, and customer satisfaction.
Prospect and qualify new accounts from existing accounts, dormant accounts, and lost accounts including competitor accounts.
Monitor market conditions, new product development, competitors, and manufacturers’ programs and resources to meet performance goals.
Sell whole-goods, parts, and service(s) as a complete customer solution and build long term relationships within their territory to maximize customer and company profitability.
Processes customer orders and quotes, resolves negotiations and issues.
Prepare sales plans and strategies.
Develop and make presentations of company products and services to current and potential customers.
Responsible for monitoring and expediting fulfillment of orders to ensure timely delivery and a high level of customer satisfaction.
Collaborate with other division and department representatives to promote cross selling to customers whenever possible.
Assures rentals equipment is replaced quickly in the event of a breakdown or other problem Coordinate and/or conduct field demonstrations as well as operate machinery at customer work site.
Maintain strong knowledge of used equipment values and be able to evaluate properly for trading purposes.
Accountable for timely follow up on each sale to ensure customer satisfaction.
Monitor customer Accounts Receivable balances and assist with collection efforts.
Maintains effective channels of communications with management, co-workers, vendors and all other business contacts.
Conducts self in a manner reflecting positively on PAR and STAR and encourages others to do the same.
Ability to multi-task.
Participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Participate as required in company/location-driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and outstanding customer service.
Maintain an organized work environment.
Present a neat, professional appearance.
Arrive at work at scheduled time, including being prepared to work on time after breaks and meal periods.
Maintain a valid driver’s license and a good driving record (if authorized to drive by the Safety Manager).
Must be eligible to be added to company insurance.
Perform all other duties as assigned by management in a professional and efficient manner.