Account Manager

Zensai • Tampa, FL

25d

About The Position

We’re looking for a driven Account Manager to own and grow relationships with our existing customers. In this role, you’ll be the primary point of contact for a portfolio of accounts, focused on renewals, expansions, and long-term client success. By understanding customer needs and aligning them with Zensai’s learning solutions, you’ll strengthen partnerships, drive adoption, and deliver measurable impact.

Requirements

• Positive and growth mindset with a default to proactivity
• 5+ years of experience in sales and account management, in SaaS or technology (preferably HR technology)
• Proven track record of hitting or exceeding revenue targets through renewals and expansion.
• Strong relationship-building and communication skills, with the ability to lead and influence at all levels.
• Business acumen to understand customer challenges and connect them to Zensai’s solutions.
• Familiarity with CRM systems and data-driven account management and accurate forecasting
• A proactive, accountable problem-solving mindset and comfortable working in a fast-paced, ever-evolving environment.

Responsibilities

• Manage a portfolio of existing customer accounts, ensuring on-time renewals and long-term retention for our North American clients
• Proactively identify and drive upsell and cross-sell opportunities within accounts.
• Build strong, trusted relationships with client stakeholders to ensure ongoing satisfaction.
• Partner with internal teams (Customer Success, Product, Marketing) to deliver tailored solutions.
• Leverage data and insights to uncover growth opportunities and demonstrate value.
• Act as the voice of the customer internally, sharing feedback to improve our offerings.

Benefits

• 💰 401(k) that stands out: We match up to 6% from day one. Your future, growing faster.
• 🩺 Health cover that starts day 1: We pay 70% of medical, dental, and vision premiums for you and your family, with two plans plus HSA.
• 🛡 Peace of mind: Company-paid life insurance (2× salary), disability cover, and AD&D.
• 🌴 Time for life: Around 18 days PTO to start + 11 federal holidays. Paid leave for new parents, jury duty, bereavement, and military service.
• 🧘 Wellbeing perks: Free Headspace family plan, fitness membership (gyms, yoga, apps), and a 24/7 support line with counselling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees