Account Manager

OneDigital•Sarasota, FL

16d

About The Position

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: OneDigital is looking for a dynamic person to join our team. Our team is an insurance plan broker/administrator for student health insurance plans. We specialize in Medical and Health Science Universities. This is not a sales or remote position. You will resolve client questions and offer solutions to ensure client satisfaction. You are often the first and last person a client interacts with, so you will need to efficiently and accurately resolve their needs and concerns. The Account Manager is a liaison between the clients and our company, so you must have a sound knowledge of the company and understand how to build strong relationships. You must also be an expert on student health insurance. Must be a team player and step up, help others, and be a problem solver. Cross-training and knowledge of all positions will be necessary. You must have a proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.

Requirements

Previous insurance experience is a plus. Must have three years of customer service experience.
Excellent writing and grammar skills
Excellent knowledge of Microsoft Office Products, especially Microsoft Excel
Must be able to transition from one task to another quickly and handle urgent issues promptly
Detail-oriented
Self-starter and able to think on your feet
Outgoing personality and positive demeanor
Able to handle the seasonal high-volume workload and prioritize to work efficiently
2-15 license or must obtain within six months
Confidentiality
Listening, understanding, and responding with the ability to adapt to changing circumstances
Ability to effectively handle a high deadline-driven environment and multiple responsibilities simultaneously while checking all completed work for accuracy

Nice To Haves

Previous insurance experience

Responsibilities

Investigate and resolve client inquiries with the ability to transition and handle emergent priorities
Weekly reporting to clients and immediate notification if necessary
Document outcomes and steps taken
Update client files and database with accuracy. Ability to handle heavy seasonal database enrollments
Consult with clients by telephone or email to provide information, answer questions, and handle inquiries
Provide personal prompt and efficient customer service via telephone and or email