Account Manager

TalentNeuron

About The Position

Do you thrive on challenges, possess a commanding executive demeanor, and have an insatiable curiosity? If so, we invite you to join TalentNeuron as an Account Manager, where your skills will evolve and grow. Here, you’ll partner with top-tier HR professionals to execute impactful strategies, manage a diverse portfolio of accounts, and cultivate new relationships. You’ll guide customer satisfaction and growth, understand and cater to customer needs, and educate customers on our value proposition. If you’re ready to navigate complex client engagement processes, exceed retention goals, and make a significant impact, TalentNeuron is the place for you. Apply today and embark on a rewarding journey of professional growth and success.

Requirements

6+ years of experience in enterprise account management, business development, or consultative sales within B2B / SaaS environments.
Proven success managing complex deal cycles with large multinational clients (Fortune 1000 or equivalent).
Track record of closing deals in the $500K–$1M+ range.
Excellent communication, negotiation, and stakeholder management skills.
Strong understanding of Talent Neuron’s Workforce Transformation solutions, market trends, and client needs within the people analytics, talent management and/or HR space.
Excellent communication, executive presence, negotiation, and interpersonal skills, with the ability to build long-term relationships with clients.
Ability to work effectively under pressure and meet or exceed sales quotas.
Experience working with CRM tools (Salesforce, Salesloft, ZoomInfo, etc.) for demand gen & to track sales performance and client interactions.
Strong problem-solving skills and a customer-first mindset to address client challenges and to create value-driven solutions.
Ability to balance & prioritize account management and net new growth across multiple accounts simultaneously, ensuring all deadlines are met.
Travel may be required for client meetings, prospect development efforts, company meetings & industry events. Expected travel < 20%.
Agility to adapt to changing client needs and growth company.
Bachelor's degree in Business, Marketing, or a related field (or equivalent work experience).

Responsibilities

Manage an existing portfolio of client accounts valued at approximately $2 million, ensuring customer satisfaction and renewal of contracts.
Drive revenue growth through successful renewal management, upselling, and cross-selling Talent Neuron solutions to existing clients.
Build and maintain strong relationships with key stakeholders within client organizations to understand their evolving needs and ensure customer retention.
Conduct regular business reviews with clients to assess satisfaction, address concerns, and align solutions with their goals.
Collaborate with internal teams to ensure the successful implementation and delivery of Talent Neuron solutions, meeting or exceeding client expectations.
Track and report on sales performance, ensuring the achievement of both renewal and client growth targets.
Stay informed on industry trends, market conditions, and competitive landscape to articulate strategic insights and drive business growth.
Act as a trusted advisor to Chief HR Officers, Heads of Talent Acquisition, and HR Directors to execute impactful enterprise-wide strategies aligned to defined success outcomes.
Create and manage account plans for clients that align with agreed-upon client business goals.
Proactively coordinate with the client to plan and scope service requests and ultimately monitor the timely lifecycle of delivering the scoped service request.
Monitor client adoption and usage and proactively identify challenges that need to be addressed.
Identify and recommend additional best practices and or use cases that a client can explore to become a stronger adopter of TalentNeuron services and products.
Liaise between the client and internal Talent Neuron teams and experts to provide insights, solutions, and establish best practices while working as an advocate for product evolution.
Collaborate strategically with clients to provide ongoing support while driving product adoption and increasing usage over time.
Monitor key metrics and client health scores while identifying risks for renewal.
Drive client satisfaction by listening, understanding, and acting as the voice of the client within Talent Neuron.
Facilitate recurring calls and quarterly business reviews in partnership with Account Team peers.
Understand TalentNeuron data models and educate clients on how to translate TalentNeuron insights into business recommendations.
Foster and develop client relationships to create client advocates in the market.
Educate clients on TalentNeuron best practices and provide workarounds to meet their needs when required.
Understand client needs and work harmoniously with TalentNeuron peers to ensure client success, focusing on sign-ups, upgrades, and renewals.
Educate clients on the value proposition of TalentNeuron services throughout their adoption journey.
Partner with the sales team to assist in identifying and recommending additional products and services that make sense based on the client’s needs.