Account Manager

NOVAE LLC•El Mirage, AZ

About The Position

Novae is one of North America’s leading trailer manufacturers, proudly producing 13 distinct brands of trailers and accessories. We believe our strength comes from a diverse, talented team committed to excellence, integrity, and meaningful collaboration. At Novae, you’ll join a mission-driven organization where your ideas matter, your skills are recognized, and your career growth is supported. Here, we don’t just build trailers—we build careers, community connections, and opportunities to make a real impact. Job Summary: Provide excellent customer care to assigned customer network for Novae LLC family of trailer brands. Cultivate and strengthen partnerships with existing and prospective dealers through a growth-oriented and relationship-based management strategy. Identify opportunities for profitable growth within assigned territory.

Requirements

Bachelor’s degree in business, engineering, or related field required or possess equivalent demonstrated knowledge, skills, and experience.
Minimum of five 5 years of experience of Industrial selling.
Highly motivated self-starter with an inclination to consistently apply critical and analytical thinking skills.
Excellent verbal, non-verbal, and written communication skills.
Strong customer service skills with proven experience in conflict resolution.
Financial skills and business acumen to understand sales profitability and opportunities.
Proven experience in negotiating outcomes that align with organizational strategies.
Experience conducting and sharing market research and intelligence.
Strong computer skills with a working knowledge of Microsoft Office, Visual, Dealer Portal, Aimbase, Zoho and other related software.
Must be able to pass a Department of Transportation physical in order to drive Sales truck when pulling trailers to demonstrate products to dealers.

Responsibilities

Directly responsible for assigned smaller dealers (dollar value varies by region) including, but not limited to, overall account management, achieving quarterly and annual targets, order entry, tracking through order processing, production, and delivery quoting, new product launches, execution of the Dealer Advantage Program execution, Dealer Portal utilization, and all activities internally to ensure growth in volume and revenue. Communicate with Operations to coordinate changes with production escalating concerns to appropriate leadership.
Directly responsible for all order entry, quoting, and other internal support for assigned larger dealers (dollar value varies by region).
Identify opportunities to expand share of wallet with dealers through current brand offerings.
Partner with dealers to create sales forecast and support programs annually with quarterly and / or monthly objectives.
Drive profitable growth with existing dealers with a heavy focus on developing strategic relationships and selling multiple brands with market leading dealers.
Manage projects for dealers internally across engineering, operations, and accounting functions. Work closely with internal teams to assure dealers’ needs are met at the operational level.
Employ a consultative approach with dealers regarding product usage, product feature demonstration, pricing, availability, and overall growth strategies.
Manage and strengthen existing partnerships by planning and organizing daily work schedules to call on existing dealers. Complete regular correspondence and regular in-person visits to existing and prospective dealers.
Maintain ongoing knowledge of local competitive brand offerings by dealer.
Train dealers’ team members to sell, operate and maintain new equipment, effectively communicate our value proposition, and provide updates on any new selling features.
Deliver value proposition training on Products and the Dealer Portal to partners to ensure they understand our products and tools to effectively promote and sell to end users.
Monitor marketing needs in respective territories. Utilize Novae marketing assistance to develop ideas to create greater visibility within customer territories.
Provide professional and efficient communication to dealers related to overall sales support and direct inquiries to appropriate departments within Novae; escalating to leadership where needed. Facilitating and monitoring the resolution of all situations that arise from these communications.
Complete administrative tasks such as scanning, filing, and correspondence in order to support the Account Management team.
Communicate with dealers on the warranty qualification process and refer to appropriate point person in Warranty within the company.
Assist shipping/logistics with designing trailer loads using spatial reasoning skills and trailer sizes in order to ensure safe transportation of trailers to destination while maintaining compliance with Department of Transportation (DOT) requirements, specific duties vary by location.
Occasionally participate in trade shows, dealer summits and conventions. Be the Novae representative for dealers when attending trade shows and other events.
Monitor market conditions, industry innovations, and competitors’ products, prices, and sales for trends and changes that will affect Novae brands and / or our own dealer network. Develop and implement responses to observations and achieve objectives.
Communicate any part sales or warranty issues / items that the dealers may have communicated to you to the appropriate parts sales and warranty management teams.
Continually look for ways to improve the overall performance of yourself and the Account Management team.
Collaborate with leadership to negotiate details of customer specific agreements and sales incentives.
Travel will be occasional; approximately 20% of time - traveling overnight when required.
Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)