Account Manager

United Auto Credit•Fort Worth, TX

23d

About The Position

The Account Manager is responsible for collecting on charge-off accounts by making and receiving calls, and utilizing company’s eight steps to a successful collection call. In addition to making and receiving calls, this individual must perform skip-tracing techniques and must document accounts accordingly. The Collector will email compliance approved emails, leave compliance approved messages, heavy skip tracing, search for the vehicle, call references, family members, and employment.

Requirements

Knowledge of FDCPA standards and state laws.
Must be able to maintain composure with difficult or irate customers.
Promote a positive work environment.
Must be detailed oriented.
High school diploma
1 Year Collections experience
Ability to clearly and effectively communicate in person , in writing and by telephone
Proficient in use of MS Office - Word, Excel, Shaw, TLO, SharePoint

Nice To Haves

Auto-dialer experience a plus.

Responsibilities

Collect payments on past due bills for Potential 30 clients.
Create a list of people who have not made payments.
Organize list according to severity of delinquency.
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Call customers using telephone .
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment .
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
Process extensions to get customer current.
Record new commitment to repay debt.
Process modifications.
Submit repossession request for approval
Follow federal and state laws dealing with debt collection.
Perform other duties as assigned.