Account Manager

Venture Connect • Indianapolis, IN

13d

About The Position

The Account Manager role is designed to be a one-stop-shop to ensure order fulfillment, prompt and professional communication, along with accuracy in orders and invoicing, as well as problem-solving as issues arise for our customers. Will require occasional work from home and after regular business hours to handle issues as they arise.

Requirements

• Bachelor’s degree (preferred)
• 2+ years of Customer-Facing experience
• Microsoft office
• Proficient in excel and outlook
• 3PL experience is a plus
• Fluent reading and writing English required
• Hazmat shipper certification a plus

Nice To Haves

• Bachelor’s degree (AND/OR) 2+ years experience
• Ability to Multi-task
• Team-oriented
• Strong customer service skills
• Communication, both verbal and electronic, in a professional manner
• Excellent Organizational Skills
• Excellent Problem-Solving Skills
• Continuous-improvement Mindset
• Lean Six Sigma methodology

Responsibilities

• Ownership for multiple customers both within and external to the facility in handling orders from receipt to billing/invoicing and all points in between.
• Daily communication with customers via email, phone, or in person
• Ensures data accuracy for order information in 3PL
• Coordinates communication between Operations and customer for orders, issues, and changes.
• Coordination with Sales, Facility Management, and Operations Supervisor to ensure successful launch and successful structure for efficient service.
• Customer reporting of KPIs, both internal and external for customer performance
• Regular and predictable attendance
• Addressing issues in professional and courteous manner, both internal and external
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees