Account Manager

Viant Technology•Los Angeles, CA

32d•$75,000 - $90,000

About The Position

Viant is seeking a talented Account Manager to join our Sales Team. In this dynamic role, the Account Manager owns the client-facing relationship, ensuring superior service through pre-sales support, campaign management, relationship development, account retention and upsell activities. This is a tremendous opportunity to gain experience in generating revenue alongside a territory sales team. Our Account Managers are enthusiastic, outgoing self-starters charged with supporting pre-sales activities to help win accounts and managing ongoing client relationships. With excellent communication and interpersonal skills, the ideal candidate works well with cross- functional team members in order to help our clients navigate changes in the media landscape and leverage Viant’s Adelphic platform and data services to grow their business.

Requirements

2-3 years digital media/programmatic/ad tech account management or client service experience
6+ months of hands-on-key campaign management experience
Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings
Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills
A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success
Proficient in MS Office, including PowerPoint, Excel and Outlook; Exposure to Salesforce.com or similar CRM; and Aptitude for working with custom software systems
Bachelor’s degree required

Responsibilities

Support RFI/RFP process to land new accounts across all service models in assigned territory
Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design, and supporting documentation
Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth
Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
Utilize Salesforce to ensure all campaign information is accurate
Deep understanding of Viant’s entire product offering and best practices for campaign effectiveness and cross-selling
Proactively use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success
Tasked with supporting growth goals QoQ and YoY, and being primary point of contact for the customer on day-to-day account needs