Account Manager

Expeditors•Eagan, MN

2d•$42,000 - $56,000

About The Position

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Key Responsibilities Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business. Customer Engagement & Relationship Expansion Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence. Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives. Champion customer needs internally to ensure alignment and execution across teams. Business Development & Growth Strategy Develop and execute strategic business plans that align with customer goals and drive revenue growth. Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value. Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives. Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships. Operational Excellence & Enablement Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint). Monitor and report on KPIs, ensuring Expeditors service meets and exceeds expectations. Drive adoption of technology and process improvements (e.g., EDI, visibility tools) to enhance the customer experience. Collaboration & Communication Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment. Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews. Support invoicing, collections, and administrative processes to maintain account health. Performance & Data Intelligence Use business intelligence tools to analyze trends, measure performance, and identify improvement areas. Maintain data fluency to support strategic planning and customer reporting. Professionalism & Development Embody company values and cultural attributes in all interactions. Pursue continuous learning and development to enhance expertise and effectiveness. What We Expect From You A growth-oriented mindset with a strong focus on customer success and business expansion. Exceptional relationship-building and communication skills. Strategic thinking with the ability to translate insights into action. Strong organizational skills and attention to detail. A collaborative spirit and commitment to continuous improvement. A driven and resolute individual who wants to make an impact!

Requirements

A growth-oriented mindset with a strong focus on customer success and business expansion.
Exceptional relationship-building and communication skills.
Strategic thinking with the ability to translate insights into action.
Strong organizational skills and attention to detail.
A collaborative spirit and commitment to continuous improvement.
A driven and resolute individual who wants to make an impact!
University or equivalent business qualifications
Expeditors or industry experience
Proven work experience in business development
Knowledge of Expeditors products and services
Knowledge of required Expeditors operating systems
Proficient in MS Office and CRM software
Ability to communicate up and down management hierarchy with equal effectiveness
Strong presentation skills
Proven project management skills
Strong analytical skills
Ability to perform and meet KPI requirements
Proven problem solving and interpersonal skills
Charismatic with an ability to connect

Responsibilities

Dedicate yourself to the success of Expeditors and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
Cultivate strong, multi-level relationships across customer organizations to gain strategic insight and influence.
Act as a trusted advisor by understanding customer ecosystems, supply chains, and business objectives.
Champion customer needs internally to ensure alignment and execution across teams.
Develop and execute strategic business plans that align with customer goals and drive revenue growth.
Identify and pursue opportunities to expand service offerings, improve customer outcomes, and increase account value.
Lead strategic business reviews to assess performance, align on objectives, and co-create growth initiatives.
Leverage market intelligence and customer insights to influence decision-making and shape long-term partnerships.
Ensure accurate customer setup and documentation in systems (e.g., Dynamics, SOPs, SharePoint).
Monitor and report on KPIs, ensuring Expeditors service meets and exceeds expectations.
Drive adoption of technology and process improvements (e.g., EDI, visibility tools) to enhance the customer experience.
Facilitate cross-functional collaboration to ensure consistent service delivery and strategic alignment.
Communicate effectively with internal and external stakeholders through timely updates, reports, and reviews.
Support invoicing, collections, and administrative processes to maintain account health.
Use business intelligence tools to analyze trends, measure performance, and identify improvement areas.
Maintain data fluency to support strategic planning and customer reporting.
Embody company values and cultural attributes in all interactions.
Pursue continuous learning and development to enhance expertise and effectiveness.