Account Manager

Aria Care Partners • Jackson, MS

6d • Remote

About The Position

Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion. Working at Aria Matters! The Position We’re looking for an Account Manager who would enjoy working for a company that makes a difference in the geriatric population’s lives in communities across the nation. The primary function of this position is to provide excellent customer service, retention of existing accounts, and insurance sales. Retention of existing facilities: Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities. Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt. Plans meetings and attends trade shows Protects organization's value by keeping information confidential The Location The Account Manager position is a remote position that includes a combination of field days and home office days. This role REQUIRES overnight travel and t he individual MUST reside within the territory.

Requirements

• Associate’s or Bachelor’s degree preferred
• 3-5 Years previous applicable experience
• Ability to obtain health and life insurance license
• Reliable transportation
• Ability to Lift Up to 50 Pounds
• Candidates must possess a valid driver's license and maintain a clean driving record.
• Daily Travel with potential for 75% overnight stay.

Nice To Haves

• Preferred prior work experience within senior living communities, sales, and life/health insurance
• Preferred skills - experience using Salesforce and Microsoft Office applications including Excel, Word, and Outlook.
• Problem solving skills - strong analytical and critical thinking skills to identify problems and develop innovative solutions.
• Customer service - responds promptly to requests for assistance and strives to continually improve service.
• Planning/organizing - the ability to manage multiple tasks to ensure that assignments are completed in a timely and productive manner.
• Quality control/Attention to detail - demonstrates accuracy and thoroughness; monitors own work to ensure quality and applies feedback to improve performance.
• Adaptability - adapts to changes in the work environment and is able to deal with frequent change, delays, or unexpected events.
• Dependability - consistently at work and on time, follows instructions, takes responsibility for own actions, responds to management direction.
• Efficiency - the ability to visit required number of weekly visits in a timely manner without sacrificing quality.
• Teamwork - Able to work in team environment.
• Communication - Strong written and verbal communication skills.
• Currently possess a life/health insurance license or the ability to successfully complete the licensing course and exam.

Responsibilities

• Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities.
• Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt.
• Plans meetings and attends trade shows
• Protects organization's value by keeping information confidential
• Education of Aria Care Partners’ mission & services to potential facilities.
• Territory management – the ability to plan weekly travel throughout the state to visit with nursing home staff and residents.

Benefits

• PTO and Paid Holidays for FT Employees
• 401k Retirement Plan with Company Match
• Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree