Account Manager

Critical Mass•Nashville, TN

19d

About The Position

As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and building strong relationships. With support and mentorship from an Account Director, you thrive in a collaborative environment, enjoy hands-on execution, and are eager to take ownership of projects and campaign deliverables. Your commitment to excellence ensures client satisfaction, seamless operations, and opportunities to grow within a dynamic team. Please note-candidates must be located in Nashville

Requirements

3–5 years of relevant account management experience, ideally in digital marketing; automotive experience is a plus but not required
Demonstrated experience with media planning, creative asset management, and multi-channel campaign execution
Collaborative approach, with the ability to engage cross-functional teams (media, creative, ad ops, strategy, SEO/MKS, and external partners)
Excellent interpersonal and communication skills, with a focus on partnership, active listening, and collaborative problem-solving
Ability to manage multiple priorities and projects with strong attention to detail and organizational skills
Knowledge of both digital and traditional media and how to set up creative and copy for optimal channel performance
A growth mindset—willingness to take initiative, own projects end-to-end, and seek out opportunities for professional development and ownership

Nice To Haves

automotive experience

Responsibilities

Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations
Collaborate cross-functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations
Take ownership of campaigns and project work, with the opportunity to expand into leading larger sales events, launches, or asset creation initiatives
Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long-term goals are met
Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes
Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices