Account Manager

Verified Credentials • Lakeville, MN

6d

About The Position

Manage and retain assigned client accounts by delivering exceptional service and ensuring the timely and accurate processing of public record search requests. Serve as a liaison between clients, vendors, and internal teams to resolve inquiries, monitor performance, and support client growth. Supervisory Responsibility Does not directly supervise team members. Essential Duties Build and maintain strong client relationships by delivering responsive, personalized service and identifying opportunities to enhance client satisfaction. Process research requests and results with a high level of accuracy and attention to detail, including providing regular updates on pending orders. Serve as the primary point of contact for assigned accounts, managing communication, resolving issues, and responding to all inquiries in a timely manner. Coordinate with vendors and internal teams to ensure research is completed within client service-level expectations. Monitor client activity and account health to proactively identify potential service issues or opportunities for account growth. Prioritize daily workload independently while balancing urgent requests and unplanned client needs. Maintain accurate documentation of all client interactions and ensure compliance with internal procedures and policies. Meet performance goals and KPI benchmarks related to quality, responsiveness, and client satisfaction. Promote a collaborative, team-oriented environment through transparent communication and a shared commitment to service excellence. Support cross-functional projects and internal process improvement initiatives as assigned by the Client Services Supervisor. Provide regular status updates to the Client Services Supervisor, including progress on key accounts and any emerging client concerns. Stay informed of current policies and procedures. Continued professional development through ongoing training and education. Other duties as assigned.

Requirements

• Demonstrates excellent written and verbal communication skills with a professional and customer-focused tone
• Applies strong problem-solving skills to resolve client issues efficiently and effectively
• Exhibits exceptional time management and organizational abilities to handle multiple priorities and meet deadlines
• Maintains a proactive, solutions-oriented mindset and strong attention to detail
• Possesses the ability to build trust and credibility with clients and internal teams
• Demonstrates proficiency in Microsoft Office and the ability to learn proprietary systems quickly
• Adapts to changing priorities in a fast-paced, service-driven environment
• Works independently with minimal supervision while maintaining strong team collaboration
• High school diploma or GED equivalent
• 2+ years of experience in client service, account management, or a similar role in a professional or administrative setting
• Experience communicating directly with external clients and resolving service-related issues

Nice To Haves

• Experience with public records, background screening, or legal research industries is preferred
• Familiarity with performance metrics and service-level agreements is a plus

Responsibilities

• Manage and retain assigned client accounts by delivering exceptional service
• Ensure the timely and accurate processing of public record search requests
• Serve as a liaison between clients, vendors, and internal teams to resolve inquiries
• Monitor performance
• Support client growth
• Build and maintain strong client relationships by delivering responsive, personalized service and identifying opportunities to enhance client satisfaction
• Process research requests and results with a high level of accuracy and attention to detail, including providing regular updates on pending orders
• Serve as the primary point of contact for assigned accounts, managing communication, resolving issues, and responding to all inquiries in a timely manner
• Coordinate with vendors and internal teams to ensure research is completed within client service-level expectations
• Monitor client activity and account health to proactively identify potential service issues or opportunities for account growth
• Prioritize daily workload independently while balancing urgent requests and unplanned client needs
• Maintain accurate documentation of all client interactions and ensure compliance with internal procedures and policies
• Meet performance goals and KPI benchmarks related to quality, responsiveness, and client satisfaction
• Promote a collaborative, team-oriented environment through transparent communication and a shared commitment to service excellence
• Support cross-functional projects and internal process improvement initiatives as assigned by the Client Services Supervisor
• Provide regular status updates to the Client Services Supervisor, including progress on key accounts and any emerging client concerns
• Stay informed of current policies and procedures
• Continued professional development through ongoing training and education
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED