Account Manager

SBM Offshore•San Jose, CA

55d•$120,000 - $130,000

About The Position

The Account Manager will be responsible for managing sales and maintaining existing relationships with SBM customer or group of customers so that they will continue using SBM for business. To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job safely. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale. Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.

Requirements

Bachelor’s degree in business administration, sales, or relevant field.
2 years of related experience in Account Manager, Sales Account Manager, Junior Account Manager, or relevant role.
Minimum 5 years management experience in GMP required.
Experience in MS Office particularly Excel
Strong verbal and written communication skills.
Strong listening, negotiation, and presentation abilities.
Ability to juggle multiple account management projects at a time.
Strong attention to details.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Nice To Haves

Bilingual in Spanish Preferred

Responsibilities

Operate as the lead point of contact related to all matters specific to the accounts.
Build and maintain strong, long-lasting relationship between SBM and the client.
Solve conflicts with clients.
Oversee customer account management and negotiate contracts to maximize profit.
Establish budgets with the client.
Identify new sales opportunities within existing accounts.
Give sales presentations to high-level executives.
Forecast and track sales results and annual forecast.
Communicate the progress of monthly and quarterly initiatives to internal and external team members.
Meet time deadlines according to customer needs and objectives.
Interviews, hires, and trains employees.
Plans, assigns, and directs work to employees.
Ensures each team members work in conformance with SBM policies and procedures.
Provides leadership/motivation and conveys the vision and values of SBM to the team members.
Conduct employee performance evaluation using key metrics.
Rewards and disciplines employees.
Addresses complaints and resolving problems among employees.
Perform other duties, as assigned