Account Manager

Otis Elevator Co.•Los Angeles, CA

1d•$70,000 - $85,000

About The Position

Otis Elevator Company is searching for a highly motivated and experienced Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography. On a Typical Day You Will: Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. Manage and nurture account relationships to drive renewals and repair opportunity. Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor Partner with branch business development sales team to identify business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message. Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results. Manage opportunities in the CRM pipeline and provide accurate forecasting.

Requirements

Bachelor’s degree or equivalent work experience required
1-3 years of sales experience preferred
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Candidate must be customer centric with a strong desire to achieve customer satisfaction
Need to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Responsibilities

Prospect, build, and maintain customer relationships
Achieve or exceed sales objectives
Serve as technical sales consultant to customers in the assigned territory
Responsible for both territory sales & margin growth
Retain and renew current maintenance agreements by improving customer satisfaction via MFA program
Manage and nurture account relationships to drive renewals and repair opportunity
Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
Partner with branch business development sales team to identify business development opportunities
Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
Manage opportunities in the CRM pipeline and provide accurate forecasting

Benefits

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities