Account Manager

Premier Rental Purchase•Toledo, OH

13d•$16 - $18

About The Position

General Purpose Manage rental (lease) accounts to ensure on-time payments, handle deliveries and service calls, has thorough knowledge of merchandise, and maintain strong customer relationships. Communicate regularly with customers and team members while handling non-renewed accounts quickly and professionally. Essential Duties Account Management Maintain accounts on your assigned route within company non-renewed standards. Handle non-renewed accounts quickly and follow company procedures for recovery. Keep accurate records of customer accounts, payments, and merchandise. Support company Standards of Operation at all times. Deliveries, Service & Retrieval Deliver, relocate, service, and retrieve rented merchandise. Make minor repairs when needed; arrange major repairs through the service department. Ensure items, models, and serial numbers match rental agreements before delivery. Protect all inventory and customer products during transport. Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned. Refurbish returned items promptly and prepare them for resale. Collections & Payments Collect payments during deliveries and home visits. Safeguard collected money while in the field. Customer Service & Communication Answer calls by the third ring in a friendly, professional manner. Resolve customer issues quickly and respectfully. Follow the Premier Rental Purchase Pledge to provide excellent service. Communicate regularly with customers, coworkers, and management. Vehicle & Equipment Care Maintain assigned vehicle’s appearance and working condition. Keep the back room clean and organized. Use a hand truck and blankets safely when moving merchandise. Store Support Assist with receiving new merchandise. Help take and verify customer orders when needed. Support customer and revenue growth goals. Assist with store cleaning and help the team meet daily, weekly, and monthly targets.

Requirements

High school diploma, GED, or equivalent experience
Valid driver’s license with an acceptable driving record
DOT certification (if required in your state)
One year of customer-service-related experience and completion of training
Ability to lift up to 75 lbs
Strong accuracy and attention to detail
Ability to read, write, and perform basic math quickly and accurately
Good decision-making and problem-solving skills
Ability to follow verbal and written instructions
Ability to handle customer situations professionally
After training, solid knowledge of store products and procedures
Work in changing environments with frequent walking, standing, bending, lifting, and carrying
Must handle multiple tasks, problem-solve quickly, and work under pressure
Extra hours before or after normal business hours may be required
Frequent local travel between stores; attendance at training sessions may be required
Must manage emotional and mental stress while working with customers and coworkers
Work occurs in the store, in the field, and in customer homes, sometimes in challenging conditions such as: Dirt, gravel, ice, or uneven ground Tight doorways, stairs, wet or slippery surfaces Heat, cold, dust, and adverse weather Must drive safely in all weather conditions
Frequent interaction with customers, coworkers, and management
Occasional interaction with suppliers and service partners
Must communicate clearly and professionally with supervisors and peers

Responsibilities

Manage rental (lease) accounts to ensure on-time payments
Handle deliveries and service calls
Maintain strong customer relationships
Communicate regularly with customers and team members
Handle non-renewed accounts quickly and professionally
Maintain accounts on your assigned route within company non-renewed standards
Follow company procedures for recovery
Keep accurate records of customer accounts, payments, and merchandise
Support company Standards of Operation at all times
Deliver, relocate, service, and retrieve rented merchandise
Make minor repairs when needed; arrange major repairs through the service department
Ensure items, models, and serial numbers match rental agreements before delivery
Protect all inventory and customer products during transport
Return all accessories (remotes, manuals, etc.) to store stock when merchandise is returned
Refurbish returned items promptly and prepare them for resale
Collect payments during deliveries and home visits
Safeguard collected money while in the field
Answer calls by the third ring in a friendly, professional manner
Resolve customer issues quickly and respectfully
Follow the Premier Rental Purchase Pledge to provide excellent service
Maintain assigned vehicle’s appearance and working condition
Keep the back room clean and organized
Use a hand truck and blankets safely when moving merchandise
Assist with receiving new merchandise
Help take and verify customer orders when needed
Support customer and revenue growth goals
Assist with store cleaning and help the team meet daily, weekly, and monthly targets