Account Manager

Elevate Global•Atlanta, GA

14d

About The Position

We're a Global Staffing Partner for Brand Experience. We connect People, Data, and Brands to optimize Impact for our clients. We're award-winning and a global leader in creating high-impact experiences through innovation and insight. Elevate runs Impact, an industry-leading, data-driven reporting tool that enables marketers to evaluate the effectiveness of staff face-to-face engagement in real-time. This provides live insights into consumer engagement and is underpinned by data produced by over 250 individual data points. Elevate provides global people solutions that deliver impact for brands and their partners. We are an award-winning, international, people-powered agency that creates compelling human connections with brands, underpinned by the clever use of data and technology. Our partnerships worldwide include Level-Up retail, live & virtual events, influencer, and healthcare experiences that deliver real business impact. We prove the impact of people's experiences through our best-in-class measurement platform, IMPACT. Our offices in London, Germany, Los Angeles, Atlanta, and Phoenix have a truly global reach and genuine local relevance. THE ROLE The Account Manager will drive the day-to-day program delivery for a specific large-scale client project within our business. Reporting directly to the Account Director, the Account Manager will work in conjunction with the Account Director to set and meet client deadlines, provide frequent status updates, and manage the day-to-day of the Staffing Managers assigned to your account. Additionally, the Account Manager will support the delivery of the vision to make Elevate the first choice of a staffing agency for special projects clients in the US by providing exceptional product knowledge and service levels that communicate and embody the values that underpin the Company's service proposition. The Account Manager is passionate about the Experiential/Brand Marketing Industry and provides world-class customer service and problem-solving to clients and colleagues. People, People: The Account Manager is an approachable individual with an 'open-door' policy to assist team members with various necessities, both within and outside their department. In addition, this individual strives to build rapport among teammates and create a bond of solidarity, ensuring that each department works seamlessly together to achieve both company and individual goals. Elevation: Working with Staffing Managers on both an individual and team basis to help develop their performance in all facets, edify them for their efforts, and ultimately drive people to be the best they can be daily. Take Pride: Taking ownership in implementing all key department processes & procedures to track and monitor growth in company revenue, internal employee growth trajectories, and client/brand growth annually. Better Together: Working with the extended Account Management & Staffing Management Teams to drive processes, provide hands-on training, and ensure quality & excellence with every opportunity.

Requirements

Bachelor's Degree or Higher Strongly Preferred
Ideally, 3+ Years of Customer Service/Sales Experience
Effective communication with colleagues and customers in a diverse, positive, culture-centered work environment.
Capacity to handle multiple projects, deadlines, and complex tasks in a fast-paced setting, along with attention to detail, persistence, and follow-through.
Excellent organizational and time management skills
Excellent computer/software skills using Microsoft Office (Outlook, Excel, Word, and PowerPoint), Salesforce, Asana, SharePoint, and more.
Strong verbal and written communication
Excellent problem-solving skills
Comfortable with talking on the phone and the ability to carry on a business conversation with decision-makers.

Responsibilities

Works closely with the Account Director to manage all markets
Responsible for ensuring all reporting is accurate and complete
Coordinates with Elevate HUB Account Directors and key Elevate Staffing stakeholders Managers for all staffing needs as they arise, including schedules, additional asks, staff feedback, etc.
Creates, implements, manages, and tracks B.A.'s performance and incentive program.
Participates in Weekly Client Meetings
Help build and develop a team of A-Player Staffing Managers.
Manage and balance team workloads, allocate staffing resources to new programs, and continue to drive efficiency from within the team.
Maintain a 90% client satisfaction rating across special projects, tracked by Elevate's customer satisfaction survey and/or documented via thorough wrap-up calls for each program.
Be the primary point of contact with your Senior Account Manager and serve as the general liaison for your project's client contact.
Create training material and serve as a critical player in the training process of new Account Managers and Staffing Managers.
Develop a trusted advisor relationship with key account contacts and Elevate SMT leadership.
Ensure the timely and successful delivery of our solutions according to client needs and objectives
Enhance the department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Monitor and analyze the client's usage of our product
Work with the Special Projects Director to resource the Special Projects Delivery Team based on the volume of work within your assigned program.
Provide exceptional organization of all converted programs through Asana boards, ensuring clear status updates and visibility to the broader team.
Work in conjunction with the Client Development Director to grow client contacts by
Ensure billing and invoicing are completed in a timely and accurate manner for the entire duration of your project
Ensuring Quality/Consistency in executing your project through daily and weekly check-ins with your extended delivery team
Ensure weekly pipeline updates are updated in Salesforce for all closed won schedules related to your project