Account Manager

sg360°•Wheeling, IL

About The Position

sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance. When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360°! Our company is seeking an Account Manager who is considered an integral part of the Sales team and will work in concert with the Sales Representative to achieve successful sg360° client experience. The Account Manager will develop a strong relationship with account teams and provide a variety of services, managing opportunities in various stages during the acquisition and post-production.

Requirements

Basic knowledge of the Direct Mail manufacturing process – Digital, Sheetfed and Web/Inline, Lettershop Services
Demonstrates the ability to successfully complete a variety of tasks and/or responsibilities by effectively determining priorities and by finding ways to complete more efficiently
Good verbal and written communication skills to effectively interact with all levels of sg360°, external clients and prepare professional correspondence (emails, letters, reports)
Must have strong organization skills
Must maintain current knowledge of press configurations and capabilities
Must have strong computer skills
Possess basic current knowledge of USPS postal requirements
5+ years of experience in the graphic arts (customer service, sales service, or account support).
College Degree – graphics arts, business administration preferred
Minimal local travel may be required for meetings, trainings, and/or other business purposes
sg360° does not offer employment-based visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.

Responsibilities

Collect, organize specifications, requests, and information from the Sales Representative, and client
Enter/update opportunities in Salesforce
Submit RFE/RFP requests to SG360 teams for input/pricing
Facilitate requests through collaboration with other areas throughout the company to satisfy client requirements
Manage communication directly with the client as needed
Output quote letters/Pandadoc, request comps/templates as designated by Sales Representative
Consolidate order entry information to submit and along with supporting documents (Estimate, PO, Quote) and enter
Work with Marketing Services to ensure costs are captured
May participate in company/client conference calls/meetings as directed by the Sales Representative
Work with Sales Representative to maintain their client/account information in Technique, Salesforce, prepare client requested schedules, pricing reconciliation, invoices, postage summaries, etc.
Maintain client job grids for internal distribution
Work in conjunction with Project Managers/CSRs to generate change orders when necessary
Other duties/projects as assigned
Invoicing: Direct the invoicing process to ensure accurate and consistent pricing, adherence to client quoted or contract pricing and correct invoice format