Account Manager

Sanford Health•Sioux Falls, SD

12h•$28 - $44

About The Position

The Account Manager plays a critical role in delivering an exceptional experience for our broker partners and employer groups throughout the enrollment and renewal lifecycle. This position is responsible for managing post-sale activities—ensuring that once a group is sold, their onboarding, annual renewal, and ongoing support are handled with accuracy, organization, and proactive communication. Success in this role requires strong project management abilities, excellent follow‑through, and a talent for managing multiple priorities without sacrificing quality. The ideal candidate is someone who thrives in a fast-paced environment, enjoys problem‑solving, and builds trusted relationships with brokers and clients. Serves as a link between Sanford Health Plan (SHP), employer groups and insurance agents who are prospective clients of SHP or have signed a Health Maintenance Contract with the Sanford Health Plan.

Requirements

An Associate degree in a business or related field is required.
Experience in delivering client-focused solutions based on customer needs is required.
Health insurance license required within 3 months of hire date.

Nice To Haves

A Bachelor’s degree in business or related field and/or work experience equivalent is preferred.

Responsibilities

Responsible for developing and executing a strategic retention and growth plan for assigned employer clients, along with individual and Medicare lines of business.
Responsible for high customer satisfaction and retention of profitable business through formal reports, data analytics and presentation.
Establish, cultivate and manage relationships with consultants, brokers and producers understanding the value they bring to our clients.
Ability to strategically plan, negotiate and influence the interactions and relationships with brokers, consultants and clients to achieve strategic goals.
Facilitate the life-cycle of the client relationship from Request for Proposal (RFP) to renewal, acting as single point of contact for day to day tasks of assigned brokers and clients.
Be able to lead the resolution across all areas within the operation organization within a timely manner.
Must present information to difficult or sensitive accounts.
Must be able to work with growth and development needs of unique broker and client populations.
Responsible for being a team member on our sales lines during normal business hours, and have a cross-trained understanding of the ACA, Medicare and Group lines of business.
May require some overnight and/or weekend travel (10%).