Account Manager (Multiple levels)

Constellation Energy Generation, LLC. • Hurstbourne Acres, KY

9h • Hybrid

About The Position

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.
PLEASE NOTE: This position can be filled at either the Account Manager I, OR Account Manager II level - please see below for position compensation, details, and requirements.
Total Rewards
Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.
Account Manager I: Expected salary range of $74,800 to $88,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Account Manager II: Expected salary range of $90,950 to $107,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
LOCATION
This position offers hybrid flexibility and can be based out of our Kennett Square, De Pere, Chicago, Houston, or Louisville offices. As a hybrid role, and in office presence is anticipated 1-2 days per month. Occasional travel may also be required.
Primary Purpose of Position
Account Manager I: The Account Manager I will provide both post-deal and pre-deal support for the sales team and assigned customers. This role requires a proficient understanding of our systems and processes to accurately and timely address customer issues. As a customer-facing position, it demands effective communication with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction, retention, and loyalty.
Account Manager II: The Account Manager II will provide comprehensive post-deal and pre-deal support for the sales team and assigned customers. This role requires a strong understanding of our systems and processes to address customer issues accurately and promptly. As a customer facing position, it demands exceptional communication skills to effectively engage with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction, retention, and loyalty.

Requirements

• Bachelor's degree in Business and 2-years experience, in lieu of degree 6-years experience
• Proficient in Microsoft Office Suite
• Effective written and oral communication skills
• Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making
• Ability to effectively build and maintain relationships with internal and external customers
• Flexibility to handle multiple daily deadlines and adapt to changing priorities
• Bachelor's degree and 5-years relevant experience, in lieu of degree 9 years of relevant experience
• Demonstrated strong skills with all Microsoft Office Suite
• Demonstrated excellent written and oral communication skills
• Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making
• Ability to effectively build and maintain relationships with internal and external customers
• Proven ability to take initiative and work independently, with strong time management skills and the ability to prioritize tasks and meet deadlines

Nice To Haves

• Energy Industry experience - Natural Gas experience, highly preferred
• Previous Account Management experience
• Intermediate Excel proficiency highly preferred - such as pivot tables, v-lookups.
• 3+ years direct customer service experience

Responsibilities

• Deliver best-in-class post deal solutions and demonstrates expert skills to assist customers/brokers with issue resolution.
• Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding.
• Effectively navigate and consistently produce energy prices and contracts for customers and brokers.
• Act as internal deal coordinator to resolve issues and support renewals and new business as needed.
• Knowledge of systems/processes as well products/services to ensure a best in class customer experience.
• Demonstrate proficiency with downstream systems, including billing, to pull reports needed to resolve post-deal issues.
• Demonstrates proactive behaviors to strengthen customer relationships.
• Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues.
• Demonstrates the ability to communicate effectively in person, on the phone, or via email.
• Travel required as necessary to meet business needs
• In-person attendance for training, all-hands meetings, and other meaningful engagements
• Provides post deal solutions and demonstrates advanced skills to assist customers and partners with issue resolution.
• Performs quality proactive welcome calls and first bill calls as well as provides Energy Manager portal expertise to ensure seamless customer onboarding.
• Maintain effective working relationships with cross-functional teams and strong understanding of operational processes, validation points, and downstream systems to pull reports needed for resolution of post-deal issues.
• Maintain a strong understanding of systems and ability to enter and maintain opportunities, pull reports, price products, and generate contracts across multiple regions.
• Effectively navigate and consistently produce pricing and contracting for all standard and most non-standard requests.
• Internal deal lead to clear issues and obtain approvals for pricing and contracting.
• Will support renewals and new business as needed.
• Maintain general knowledge of sustainability products and solutions to connect customers with appropriate technical teams for their business needs.
• Exhibits strong knowledge of systems/processes as well products/services to ensure a best in class customer experience.
• Participates in efforts to enhance and improve processes and systems to better serve our customers/brokers.
• Displays consistent proactive behaviors to strengthen customer relationships.
• Demonstrates organizational agility and communication skills to serve as a liaison with cross functional teams to quickly and accurately resolve issues.
• Communicate effectively and comfortably with minimal guidance or support from sales team in person, on the phone, or via email to keep customers and other team members informed of status updates or known issues.
• Travel required as necessary to meet business needs
• In-person attendance for training, all-hands meetings, and other meaningful engagements

Benefits

• bonus program
• 401(k) with company match
• employee stock purchase program
• comprehensive medical, dental and vision benefits, including a robust wellness program
• paid time off for vacation, holidays, and sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees