Account Manager

City Wide Facility Solutions•Troy, MI

13d

About The Position

City Wide Facility Solutions of Michigan is all about developing our people! We pride ourselves on our team-centric approach, which places a strong emphasis on serving others with excellence in everything we do. You'll discover a vibrant and energetic work environment here, where individual achievements are celebrated alongside our collective victories as a team. City Wide Facility Solutions is excited to announce an opening for a Facility Solutions Manager (FSM) at our franchise location in Troy, Michigan. We're looking for someone with experience in account management and route sales who thrives on building relationships to sell additional add-on services to our existing clients. The FSM serves as the "Single Point of Contact" for our commercial building customers, focusing on problem-solving and saving time.

Requirements

Excellent customer service and relationships skills
Solve problems proactively
Ability to juggle multiple projects at once
Desire to learn and grow professionally
Highly organized
Work independently
Communicate in a professional, direct style
Computer/Smart Phone competency
Previous service industry experience
2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Nice To Haves

building maintenance or facility management preferred but not required.

Responsibilities

Develop and maintain positive relationships with existing clients by maintaining routes and offering solutions to ensure client satisfaction.
Manage, expand, and diversify client partnerships, upselling accounts with other valued services.
Collaborate with the operations team, communicating potential issues, successes and service changes.
Engage with and manage night managers and independent contractors.
Focus on electronic communication through the CRM.
Implement the model and follow the program.