Account Manager

Evans Transportation Services, Inc•Eagan, MN

32d

About The Position

Under the direction of the Director of TL Account Management, this role will be the main point of contact for our clients that are primarily Truckload shippers. This position will be responsible for communicating with our clients and their suppliers. The review and processing of customer orders and complete execution for all shipments in their respective portfolio ensuring timely delivery and customer satisfaction. The Truckload Account Manager is responsible for retaining and growing their assigned customers.

Requirements

Excellent critical thinking and problem-solving skills.
Elevated level of organizational skills and ability to multi-task.
Ability to read, write, type, and speak English fluently.

Nice To Haves

Bachelor’s degree preferred.
Transportation experience and working knowledge.
Experience working in a Transportation Management Software (TMS).

Responsibilities

Build strong relationships with customers and internal partners
Execute day-to-day transportation needs
Accepting and building loads from our customers. You will be responsible for understanding how our customers send us loads, acknowledging with the customer when received, and lastly building them accurately.
Portal updates are mission critical for several our customers. You will learn how to provide true transparency to our customers on the status of their loads. This will require you to learn how to navigate through different customer portals and learn what they are expecting from us.
Identify issues, utilize resources to determine the best course of action, and implement solutions
Respond to customer inquiries and provide updates in a timely manner
Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria
Manage Customer Bid Boards/TMS Systems
Understand customer processes and identify areas for improvement
Respond to customer inquiries and provide updates in a timely manner
Understand customer/carrier rating to properly provide quotes to customers based on specific freight criteria
Maintain daily reporting schedule utilizing internal systems
Generate and maintain up-to-date and accurate customer records and shipment documentation
Effectively communicate necessary changes or adaptations important to the customer shipments in a timely manner
Process all inbound, outbound and return shipments using TMS (Mercury Gate) software and other tools for accurate and timely delivery
Perform all other duties as assigned.