Account Manager

SJR•Brentwood, TN

About The Position

We are seeking a detail-oriented and customer-focused Account Manager to support our warranty and wholesale repair operations. This role serves as a key liaison between SJR, warranty partners, and retail clients, ensuring timely communication, accurate billing, and exceptional service. The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Requirements

Prior experience in account management, customer service, warranty processing, or related field preferred.
Strong attention to detail with excellent organizational and time-management skills.
Effective written and verbal communication skills.
Ability to work collaboratively across departments.
Proficiency with computer programs, portals, and internal systems.

Responsibilities

Gather, compile, and prepare weekly and monthly reports for assigned contracts to review with warranty partners.
Bill warranty repairs in accordance with each provider’s specific terms and conditions; prepare manifests and required documentation to ensure repairs are shipped to the correct recipients.
Bill wholesale repairs based on approved estimates and provide corresponding manifests and shipping documents.
Review and accurately tag repairs returned to SJR as rework from prior services.
Verify contract validity through warranty provider portals to ensure coverage is active and all repair information is accurate.
Answer inbound calls and provide timely updates on repair statuses; direct to appropriate departments as needed.
Communicate repair updates via email and phone in a clear and professional manner.
Escalate concerns or service issues to management promptly.